Concierge Associate

Job Description

• Working as part of Concierge Team you will engage with our customers to understand their needs quickly and efficiently whilst maintaining excellent customer experience.
• You will also be responsible for supporting the day-to-day activities of the Store team in the interaction with their customers.

Key responsibilities include but are not limited to:

• Processing all mail orders and approvals and keeping the relevant teams informed
• Logging all incoming deliveries and keeping the recipients informed.
• Administering and controlling cost of couriers, shipping, alterations and dry cleaning
• Ensuring communication with all sales staff as well as the VIP department maintaining to support them in their sales with their customers
• Reception: answer all incoming calls and taking messages. Deal with customer phone inquiries
• Ensuring the Dover Street Market customer service is exemplary
• Ensuring email inquiries are dealt with daily and with a sense of urgency.
• To fully update the events calendar with product launch dates, specific merchandise drops and to ensure the team is fully updated also.
• Helping the Concierge Supervisor with stationery orders

The Ideal Candidate

Attitude:

• A highly motivated and competent individual able to converse with all levels both internally and externally
• A total self-starter able to set the standard by their own professionalism and attitude.
• Must be energetic, self-motivated and self-organised. Willing to do whatever is required to get the job done.
• Work time orientated on several tasks at a time.
• Capable to work to deadlines / ability to prioritize/ optimal time management.

Skills:

• Multi-disciplined, multi-tasker
• Knowledgeable on CDG and DSM brands
• Specific understanding of all collections and stock availability at DSM
• Well organised, tidy and flexible working times
• Able to develop strong relationships internally and externally
• Sound knowledge of Microsoft Office package and good Excel skills
• Knowledge of Retail Pro beneficial