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Concierge Associate Job In Dover Street Market New York L At New
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Concierge Associate

  • Full-Time
  • New York, NY
  • Dover Street Market New York L
  • Posted 3 years ago – Accepting applications
Job Description

Job Description

  • Working as part of Concierge Team you will engage with our customers to understand their needs quickly and efficiently whilst maintaining excellent customer experience.
  • You will also be responsible for supporting the day-to-day activities of the Store team in the interaction with their customers.

Key responsibilities include but are not limited to:

  • Processing all mail orders and approvals and keeping the relevant teams informed
  • Logging all incoming deliveries and keeping the recipients informed.
  • Administering and controlling cost of couriers, shipping, alterations and dry cleaning
  • Ensuring communication with all sales staff as well as the VIP department maintaining to support them in their sales with their customers
  • Reception: answer all incoming calls and taking messages. Deal with customer phone inquiries
  • Ensuring the Dover Street Market customer service is exemplary
  • Ensuring email inquiries are dealt with daily and with a sense of urgency.
  • To fully update the events calendar with product launch dates, specific merchandise drops and to ensure the team is fully updated also.
  • Helping the Concierge Supervisor with stationery orders

The Ideal Candidate

Attitude:

  • A highly motivated and competent individual able to converse with all levels both internally and externally
  • A total self-starter able to set the standard by their own professionalism and attitude.
  • Must be energetic, self-motivated and self-organised. Willing to do whatever is required to get the job done.
  • Work time orientated on several tasks at a time.
  • Capable to work to deadlines / ability to prioritize/ optimal time management.

Skills:

  • Multi-disciplined, multi-tasker
  • Knowledgeable on CDG and DSM brands
  • Specific understanding of all collections and stock availability at DSM
  • Well organised, tidy and flexible working times
  • Able to develop strong relationships internally and externally
  • Sound knowledge of Microsoft Office package and good Excel skills
  • Knowledge of Retail Pro beneficial
Apply to this Job