Compliance Officer - SHRP Compliance Management Team Lead (Consumer Lending)

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

As the company's second line of defense, Corporate Risk — or Independent Risk Management — provides independent oversight of risk-taking activities. Independent Risk Management establishes and maintains Wells Fargo's risk management program and provides oversight, including challenges to and independent assessment of, the frontline's execution of its risk management responsibilities. We manage risk according to the Risk Management Framework and ensure all employees understand their individual accountability for managing risk. Corporate Risk roles depend on a variety of skills, including: Data analysis and synthesis, root cause analysis, change management, process management & execution, risk governance, risk strategy, risk identification & assessment, risk prevention, controls & mitigation, risk monitoring, reporting & escalation, risk systems & technology.

This is a team leader role that is also a consumer lending partner-facing (front line and BACO) quality assurance role for our compliance risk assessment data, with additional responsibilities for some weekly reporting.

The specific responsibilities of this leader role include:

• Develop and deliver learning events for regulatory Compliance and Business Risk and Controls employees to inform of organizational process and updates.
• Ensure SHRP Major Compliance Requirements and associated controls are accurate and updated based on current data quality standards.
• Lead a team of skilled Compliance Senior Associates operating as a shared services team supporting Consumer Lending
• Function as a key member of a high-performing, respected, collaborative team
• Create process and procedure documents to support team operations
• Motivate and inspire team member by creating an environment that promotes positive communication, encourages team building, and demonstrates flexibility
• Provide guidance, instruction and direction to the team to achieve goals within established service levels
• Serve as escalation point for business partners and Management to resolve issues timely and thoroughly
• Ensure strong risk management practices are created and maintained
• Provide consulting and training to internal partners as needed

Responsibilities of the team include:

• Establish and maintain trusting and effective relationships with Business Aligned Compliance Officers and Business Unit Control Team partners to ensure the proper execution of compliance risk programs. Serve as point of contact and facilitate interactions with other partners.
• Define and maintain risk programs communicating relevant requirements and processes to front-line and Compliance business partners. Support day-to-day program execution.
• Advise the front line on risk-taking and mitigation; perform independent review and challenge of the front line’s adherence to policies and standards.
• Support smooth functioning of day-to-day operations such as records management, calendar and meeting management, email, and SharePoint administration. Build and maintain project plans, identify dependencies, track against goals, and capture key project updates and outcomes for strategic deliverables.

• 
  7+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management

• 
  Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
• Ability to communicate confidentially and professionally
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to work with limited supervision
• Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
• Experience working with the Shared Risk Platform (SHRP)

• Ability to interpret policies, procedures, or job aids and apply them to internal processes in order to execute tasks consistently and effectively