Compliance Coordinator

The Compliance Coordinator is responsible for providing administrative support to the FocusOne Operations staff as it relates to compliance documentation and the ongoing service of FocusOne clients.

JOB DUTIES

Quality Assurance *

• Verify compliance documentation (i.e. licensure, certifications, immunizations, etc.) uploaded into FocusOne Connect is accurate according to client specifications
• Communicate updates to Operations Consultant and Client, advising if target start date for Supplemental Employee will be met
• Maintain expiring documents for Supplemental Employees; follow up with Affiliate Provider(s) 45 days in advance to obtain expiring compliance items and thereafter until document is updated; update Client and Operations Consultant when document is set to expire within 2 weeks and thereafter until document is updated or Supplemental Employee is pulled from assignment
• Verify FocusOne policies and procedures are followed relative to ensuring employee documentation is complete and updated as required
• Document notes associated with each assignment in FocusOne Connect software
• Audit Supplemental Employee files to ensure expiration dates are entered correctly

Communication *

• Ensure that incoming and outgoing communications, including telephone and email, are handled efficiently and professionally
• Ensure that confidentiality of information is maintained in accordance with division policy and corporate protocols

Division Document Flow & Filing Systems *

• Ensure that all documentation is handled in an efficient manner, minimizing duplication and redundancy whenever possible
• Ensure that systems for organizing the flow of documentation are managed effectively, and that documents intended for distribution, mailing, and/or filing are handled as expediently as possible
• Make recommendations for improving the quality of document content, flow, and organizational storage to the Director of Operations as deemed prudent

Administrative Support *

• Answer telephone and route calls appropriately
• Process and manage incoming and outgoing correspondence, including US mail and FOS inboxes
• Update Placement Documents in FocusOne Connect Client Configuration tab, according to client specifications
• Provide Operational Support to Business Development Executives as needed

Reports

• Assist with the compilation and distribution of routine division reports as directed by Management, including reports needed by Management or by sister departments
• Research and provide information requested by Client or Operations Consultant

Behavioral Competencies *

• Attitude & Effort: Displays a willingness to learn, accepts coaching/feedback, and practices the effort/activity required to succeed
• Customer Satisfaction: Provides prompt, quality service to internal and external customers, creates effective working relationships and works to resolve issues effectively and professionally
• Teamwork/Cooperation: Builds relationships with co-workers and supervisors by helping others, offering assistance, and supporting what’s best for the team/department
• Time Management: Prioritizes job duties and organizes work responsibilities efficiently by planning and time-blocking
• Mission & Values: Portrays the company’s mission and value statements in all business conversations, transactions, and decisions

Systems & Tools *

• Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Remi, Notes, Internet) to satisfactorily perform the job functions and duties associated with the position

Perform other duties as assigned by the Manager or as the situation dictates.

• DENOTES ESSENTIAL JOB FUNCTIONS

KNOWLEDGE, SKILLS & ABILITIES

The ability to:

• Utilize a touch-tone telephone, view a PC screen, type at least 35 words per minute, and demonstrate proficiency in basic Windows operations
• Speak and write professionally and follow oral or written instructions
• Establish a working relationship with employees, clients, and candidates
• Organize workload, multi-task, and work with a sense of urgency and efficiency
• Calculate figures and amounts such as premiums, percentages, and volume and apply concepts of basic accounting
• Solve practical problems and deal with a variety of variables and interpret instructions furnished in a written, oral, or schedule form
• Communicate effectively with professionals by articulating our services and their value and identifying client business needs.
• Function as a cohesive team member of the division, engaging in open communication with all team members, and proactively working in support of the division’s performance goals
• Apply knowledge and comply with all company policies and procedures - including adherence to all local, state, and federal laws concerning employment specifically relating to I-9's, EEOC, civil rights, ADA, and sexual harassment

EDUCATION & EXPERIENCE

• Minimum of two years’ experience in an administrative professional setting
• Previous experience in medical compliance preferred
• High school diploma/equivalent required. Secondary degree desired but not required

WORK SCHEDULE & ATTENDANCE

Employee will follow the work schedule assigned by the Manager and must comply with the attendance and punctuality requirements established by their department. A typical Compliance Coordinator schedule consists of 40 hours per week, Monday – Friday with a one-hour lunch break. Attendance is mandatory.*

WORK ENVIRONMENT

The position will be performed indoors in normal office working conditions. Noise levels are generally quiet and sitting/walking requirements are frequent to constant. The duties of this position must be performed in a company approved work facility/location.