Community Partner Referral Specialist- CCBHC

Working for Metrocare isn’t just a job. It’s a career where
your skills and passion for delivering quality care make
a positive difference to the individuals that we serve.

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Our vision is that regardless of challenges faced, the people we serve maximize the ability to find the meaning and satisfaction they choose for their lives. Our Center values Integrity, Quality, Diversity, and Perseverance. We are an agency committed to quality, accountability and culturally/gender-responsive, and trauma-informed care to individuals experiencing serious mental illness, development disabilities, and/or co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.

The CCBHC Community Partner Referral Specialist will be responsible for overall community partner outreach for Metrocare. The Referral Specialist will work with the Community Partner Manager, RN Care Coordination Manager and other staff to develop a vision for community engagement.

To ensure a seamless transition to Metrocare occurs, the Care Coordination Team will include a Community Partner Referral Specialist, solely responsible for ensuring coordination of referrals received from community partners, ensuring transition for individuals coming into services utilizing an organized, person-centered approach that promotes engagement, support, and understanding.

The Community Partner Referral Specialist is a member of the Care Coordination Team. They are responsible for working with adults and families in treatment in a manner that is trauma-informed and responsive to needs, culture, gender, and military status. The Community Partner Referral Specialist position is responsible for applying a holistic approach in service delivery.

The Community Partner Referral Specialist will receive referrals from external agencies, document information regarding referral and schedule initial appointments, and coordinate referrals with Community Partner Manager, RN Manager and Centers Clinical Managers to ensure continuity of care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• In collaboration with Community Partner Manager and other staff, establish community engagement goals and objectives
• Establish and continue to build partnerships and meaningful relationships with related organizations throughout Dallas County and the state
• Represent the organization at coalition and community group meetings and public & private events
• Initiate, support, and/or collaborate with staff, volunteers, and outside partners on emergent community
• Creatively engage the public to inform people of our programs and supports
• Support Community Partner Manager, RN Care Coordination Manager, Clinical Managers and Transition Liaison Manager with duties and assignments as assigned
• Receive community referrals, review for complexity and assign to the appropriate staff.
• Interface routinely with the Community Partner Manager, RN Care Coordination Manager, CMIIIs, and other site managers to ensure the program operates at maximum capacity and efficiency.
• Routinely utilizes advanced communication skills both written and verbal and problem solves daily.
• Coordinates with community partner, setting up, and ensuring a consumer receives his/her psychiatric assessment, intake and/or follow up appointment(s).
• Coordination attempts must include effort to schedule a follow up appointment with a Metrocare provider within 7 business days of the individuals referral
• Assistance with scheduling and completing all internal and external provider appointments
• Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services
• Coordination with internal and external providers to ensure a holistic approach to care that considers all areas of an individuals life, the individuals wants and goals and all treatment interventions
• Documenting services in the electronic health record within 24 hours after services have occurred
• Helping to maintain a list of community and agency resources for successful referrals
• Maintains confidentiality of information concerning consumers and family members
• Conduct job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• Keeps the Community Partner Manager aware of all issues that confront any team and/or program
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills

• Ability to assess and organize complex information regarding an individuals goals in useable format that is clear to the individual and participating members of the therapeutic team (natural supports, internal and external providers)
• Knowledge of Social Drivers of Health and how to assist an individual in service in accessing necessary services
• Clinical skill for evaluating accuracy of clinical screening and providing appropriate clinical intervention
• Knowledge of Trauma Informed Recovery Planning, Harm Reduction, Motivational Interviewing and Person Centered Approaches to Care
• Interpersonal skills to communicate and encourage collaboration among therapeutic team members

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• Bachelors Degree in social work, psychology, criminal justice or related human services field
• 0 - 1 years of experience in behavioral health care, working with individuals with severe persistent mental illness and/or substance use disorders

REASONING ABILITY:

• Ability to carry out oral and/or written instructions
• Ability to operate as a team member, yet able to make positive, individual judgments
• Ability to work collaboratively with co -workers
• Ability to work in a high stress environment, take initiative and be creative
• Ability to drive a multi-passenger vehicle
• Ability to successfully use an automated clinical record keeping system

COMPUTER SKILLS:

• Intermediate level on MS Excel, Email and word processing programs
• Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, TRAINING, REGISTRATIONS:

• TB Test, CPR, First Aid and SAMA to be provided within 30 days for hire
• TAC web-based training
• Certified Community Behavioral Health Clinic Trainings completed within the first year of hire

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Agencies Please