Community Outreach Representative

Job Summary

The Community Outreach Representative is Cano’s representative in the community, and it is responsible for achieving goals and improving Cano’s enrollment growth objectives. Works closely with the member engagement and marketing department to plan, implement, and connects with the community and regions surrounding our medical centers.

Essential Duties & Responsibilities

· Collaborates with the community outreach program coordinator and others to plan, implement, and evaluate community activities and events.

· Works closely with other team members and management to develop/maintain/deepen relationships with key business leaders, community-based organizations and providers, ensuring all efforts are directed towards building Medicare, Medicaid, and the Marketplace membership. Effectively moves relationships through the “enrollment” pipeline.

· Responsible for achieving monthly, quarterly, and annual enrollment goals and growth targets, as established by management.

· Schedules, coordinates & participates in enrollment events, encourages key partners to participate, and assists where feasible.

· Delivers presentations, attends meetings and distributes educational materials to both members and potential members.

· Assists with all incoming calls and assist perspective members or members with health access related questions.

· Identify partnerships with key sponsorship opportunities and provide justification to determine Cano's participation.

· Responsible for managing their won daily schedule in alignment with department Goals and Initiatives as assigned by region.

Additional Duties & Responsibilities

Maintains adequate supplies, equipment, and materials. Assists with setting up and tearing down for events. Any other duties as assigned by manager.

Education & Experience

· High School Diploma or equivalent

· Min. 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).

· Demonstrated exceptional networking and negotiations skills.

· Demonstrated strong public speaking and presentations skills.

· Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.

· Must be highly detail-oriented, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.

· Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends.

Knowledge, Skills & Proficiencies

· Understanding of Medicaid and Medicare, including Health Care Markets.

· Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus.

· 5 years of outreach experience serving low income populations.

· 3 - 5 years project management experience, preferably in a health care or outreach setting.

· Experience presenting to influencer and low-income audiences.

· Experience in sales or marketing techniques.

· Fluency in a second language highly desirable.

· Ability to pay close attention to detail and to ensure accuracy of reports and data.

We are an Equal Opportunity Employer

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Preferred)

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place