Community Health Worker-Lead Program-MCH Division

Description

The Community Health Worker will be responsible for helping patients to navigate and access community services and adopt healthy behaviors.Assist with recruiting program participants.Conduct outreach in the community that promote, maintain and improve individual and community health.Provide information on available resources, provide social support and informal counseling and advocate for individuals and community health needs.Collect data to help identify community health needs.

Essential Functions

• Contacts prospective program participants by mail, telephone, or in person to inform them of available services. Explains the impact the program would have on the participant and encourages participation.
• Assists families, groups and communities in accessing health related services. Assesses client's eligibility for services such as financial assistance, insurances and other programs in place to assist individuals. Assists residents in obtaining access to health care services (Medicaid, Family Planning, connecting to a medical home etc).
• Asses client with needs and refers clients to community resources and other agencies to meet identified needs.
• Attends and assists in all required classes, meetings and trainings. Attends community meetings and health fairs to understand community issues and provide information to community members. Identify the particular health care needs of individuals in a community.
• Advocates for individual or community health needs. Acts as a liaison between communities, individuals and other service providers.
• Provides education and helps clients understand their health conditions, develop strategies to improve their health conditions and provide informal counseling, support, and follow-up procedures. Tracks client information and provides follow-up in regards to medical and related appointments. Transports clients as required.
• Helps improve community resident's ability to effectively communicate with health care providers. Helps identify and reduce cultural and socio-economic barriers between patients and health providers.
• Utilizes word processing and other software programs to format documents, spreadsheets, brochures, flyers, newsletters, training materials and other documents. Provides technical graphics, charts, and tables, selecting the format that will be best display the material. Enters data and produces various reports as needed or requested.
• Works primarily with family units across various communities. May be pulled to work with different and/or specific demographics when needed.

Other Functions:

• Performs other duties as assigned.
• Must adhere to departmental standards in regard to HIPAA and other privacy issues.
• During a public health emergency, the employee may be required to perform duties similar to, but not limited, to those in his/her job description.

(An employee in this position may be called upon to do any or all of the above tasks. These examples do not include all of the tasks which the employee may be expected to perform.)

Employment Qualifications

Education: A minimum of a High School diploma or equivalent is required.

Experience: Experience with social services or public health system is preferred.

Requirements and Working Conditions

Other Requirements:
(The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description.The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria)

Working Conditions:

• This position works in both an indoor and outdoor environment. While indoors, there is no planned exposure to notable lights, noises, odors, temperatures or weather conditions. While outdoors, exposure to lights, noises, odors, temperatures or weather conditions cannot be controlled and may be extreme.
• This position is exposed to communicable diseases, blood, other body fluids, etc.
• This position is exposed to individuals in crisis. These individuals may suffer from mental or emotional illness, have violent tendencies or be unconcerned with their personal safety and hygiene.
• This position is required to travel for meetings and appointments. Some appointments may be held at personal residences where levels of cleanliness and safety vary.

Physical Requirements:

• This position requires the ability to sit, stand, walk, traverse, climb, balance, twist, bend, stoop/crouch, squat, kneel, lift, carry, push, pull, reach, grasp, type, endure repetitive movements of the wrists, hands or fingers.
• This position's physical requirements require continuous stamina in sitting, standing, climbing, typing and enduring repetitive movements of the wrists, hand or fingers.
• This position's physical requirements require little to no stamina in all other physical requirements listed above.
• This position performs medium work requiring the ability to exert between 20-50 pounds of force in the physical requirements above.
• This position primarily requires close visual acuity to perform tasks within arm's reach such as: viewing a computer screen, using measurement devices, inspecting and assembling parts, etc.
• This position requires the ability to communicate and respond to inquiries both in person and over the phone.
• This position requires the ability to read fine detail and writing and numbering of documents and case files.
• This position requires the ability to operate a PC/laptop and to enter & retrieve information from a computer.
• This position requires the ability to handle varying and often high levels of stress.

(This job requires the ability to perform the essential functions contained in this description.These include, but are not limited to, the requirements listed above. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements.)
UAW D
September 2014