Community Health Worker

Job Summary

The Community Health Worker, under the direction of the Program Manager, targets outreach to community members, builds sustainable relationships that result in the increased access to health care in the most appropriate setting and community-based health education and supports the primary care team and other healthcare stakeholders to facilitate access to high quality care, optimize utilization of healthcare resources and improve the overall patient care experience.

Minimum Qualifications

Education/Training

• High school graduation or equivalent.

Experience

• Meaningful experience with community organizations, verified by personal or professional reference with personal knowledge of this fact.

License/Certification/Registration

• Maryland or DC driver’s license with a Maryland or DC Motor Vehicles Administration driving record that is free of accidents, moving violations or points.

Knowledge, Skills & Abilities

• Personal knowledge of a neighborhood served by the MedStar Health community, preferably with current or recent residency in stated community. Ability to comprehend and follow policies and procedures. Demonstrates ethical behavior and inspires trust and exhibits honesty and integrity in scope of daily activities. Exhibits professionalism, courtesy and excellent customer service while interacting with patients, guests and coworkers. Maintains patient confidentiality.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

Makes home visits in collaboration with Care Coordinator as requested within established scope of duties.

Provides advocacy and community-based education through workshops and one to one interactive sessions designed to inform about preventive health practices and to change behaviors and cultural biases that interfere with health.

With training and the direction of the Program Manager, and in conjunction with Care Coordinators, Transitional Navigators, Community Health Coordinator and other relevant community health stakeholders, identify persons at high-risk for developing or currently living with disease and performs routine, non-invasive health assessments.

Assists community members in accessing healthcare and Social Services programs and services and provide advocacy services as needed.

Supports the primary care team and care coordinators by actively engaging patients that require ongoing healthcare follow up including, clinical services, health education, dietary needs, physical or occupational therapy or behavioral changes to improve health and well-being.

Attends educational in-services and trainings as requested and applies learning on the job.

Collects, tracks and reports important population health-related information under the guidance of the Program Manager.

Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Actively participates in community events and activities as needed.

Participates in multi-disciplinary quality and service improvement teams.

Performs other duties as assigned.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.