Community Assistant

Job Description: The Community Assistant is responsible for all aspects of leasing, marketing and maintaining positive resident relations of a property. Job Responsibilities: Property Leasing and Administration

Effectively show, lease and move in prospective residents; greet, qualify, tour community, and sign lease

Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow up needed

Completes all leasing paperwork needed prior to move-in

Assisting with lease audits, walking units and turn process

Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.

Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed leasing goals

Perform various administrative tasks as needed

Deal with resident complaints, concerns, and requests to ensure resident satisfaction

Assist in developing and implementing resident retention programs (i.e. resident functions, special promotions, monthly newsletter, etc.)

Contribute to the general upkeep and cleaning of office, common areas and model
Marketing & Outreach

Assist in implementing annual marketing plan outreach

Review and assist in completing market survey/analysis on a continual basis to generate ideas and formulate plans

Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
Customer & Resident Relations

Manage excellent customer service and monitor service request turnaround and responsiveness

Projects a favorable image of the community to achieve property objectives and public recognition

Ensure consistency in dealing with residents on all matters

Enforce policies of the community that are delegated by immediate supervisor Education/Experience :
High School Diploma or Equivalent

Ability to understand and perform all on-site software functions; basic computer skills required.
Must have basic knowledge of Fair Housing Laws and OSHA requirements. Physical Requirements:
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Information: This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.