Communications Coordinator

OVERVIEW:
When you join Better Business Bureau, you become part of an international network consisting of more than 100 BBBs across North America. For more than 100 years, BBB’s mission has been to advance marketplace trust. BBB of Minnesota and North Dakota is supported by 6,600 Accredited Business, all of whom share BBB’s vision for an ethical marketplace where buyers and sellers trust each other.

Our team members share in BBB’s vision and are passionate about the work we do. We encourage each other to embody BBB’s mission of building trust, integrity and ethics. We value innovation and hard work and make space for opportunities to recharge and cultivate deeper relationships among colleagues thanks to our Wellness Committee and Fun Patrol initiatives.

Benefits:

• Competitive salary
• Health/dental package
• Generous 401k contribution
• Paid time off
• Mindful paid holiday schedule
• Floating birthday holiday
• Flex Fridays in summer months
• Wellness Center with walking work stations
• Salary Range: $45,000 - $55,000

Primary Duties and Responsibilities:

• In conjunction with VP of Communications and Creative Services Director, develops internal and external communications plans in support of strategic communications initiatives
• Develops and edits content across communication platforms for consistent messaging to enhance overall perception of organization and provide announcement of pertinent organizational information
• Maintains editorial calendar with promotion schedules for BBB events and programs
• Builds monthly newsletters for Accredited Businesses and Capable Consumers
• Maintains email marketing platform to communicate to business and consumer communities
• Engages new and existing audiences using Facebook, Twitter, Instagram, LinkedIn, YouTube and other appropriate social media outlets
• Monitors the marketplace for trends in social media; new features/options, and reviews them for implantation in social media efforts
• Conducts research and data analysis as needed (Internet, Scam Tracker, Blue) to support/augment BBB’s position as a content expert
• Monitors local and national news sites on a routine basis for articles/commentary on scams and issues affecting the marketplace
• Research and write press releases and disseminate.
• Maintains media contact and distribution list plus earned media mentions
• Write content for BBB.org/Minnesota website and its subsidiary landing pages
• Represents BBB at programs and events as needed and directed by VP of Communications
• Supports digital marketing initiatives and tracking

Other Duties and Responsibilities:

• Assists with graphic design and web content creation as needed
• Other duties as assigned by VP of Communications

Experience, Skills and Abilities:

• Bachelor’s degree with major in Communications, Journalism, Marketing or related field required.
• Minimum of 3+ years’ experience in a Communications or Public Relations role required, non-profit orientation preferred
• Minimum of 1 experience working within social media arena with a solid understanding of social media platforms and internet outreach strategies.
• Exceptional AP style writing, editing, and content strategy and development expertise, including experience in crafting key messages, newsletters, and digital content.
• Excellent oral and written communication skills required.
• Ability to work under tight deadline schedules.
• Demonstrated ability to effectively interact with a wide range of individuals.
• Demonstrated problem solving and judgment capabilities.
• Exceptional customer service, interpersonal, organizational, business communication and time management skills.
• Photo and video-editing skills.
• Experience in Adobe Experience Manager web design is a big plus.
• Effective planning, organizational and detail-orientated skills – ability to prioritize multiple projects and adjust workload accordingly.
• Must take initiative, be self-motivated and an independent, accountable, dependable performer.
• Proficient use of Microsoft Office, with demonstrated capability in Word, Excel, PPT, Teams and Outlook.

About BBB of MN and ND:

Better Business Bureau of Minnesota and North Dakota is proud to be known as "the first BBB!" We're a non-profit organization founded by ethical business owners in the Twin Cities in 1912. BBB is supported today by more than 7,300 locally Accredited Businesses that believe in our mission.