CommandCentral Aware System Manager

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview CMSO Software Enterprise Operations Organization is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations.
Job Description

This position is a Motorola Solutions System Manager for the CommandCentral Aware System dedicated to the Broward County Sheriff Office. The System Manager will be responsible for various customer supporting functions and products that are part of the Motorola CommandCentral Aware Deployment, related services, and interfaces. The System Manager builds and maintains positive, effective, and mutually beneficial-working alliances with the customer; initiates problem solving action and follows through to resolution; executes customer operations policies and procedures.

THIS IS AN ON-SITE POSITION WORKING AT THE BROWARD COUNTY SHERIFF OFFICE IN FLORIDA

Responsibilities of the CommandCentral Aware System Manager include but are not limited to:

• Provides tailored technical customer operations support for customer CommandCentral Aware system, related services and interfaces

• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance

• Executes customer operations policies and procedures

• Assists in the testing and execution of new builds

• Runs diagnostics; runs system performance and requirements analysis

• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers

• Initiates problem solving action and follows through to resolution

• Performs root-cause analysis of problems to formulate and recommend improved alternative operations

• Leads process improvement initiatives

• Assists with administrative functions for the Command Central Aware solution

• Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position

Preferred Knowledge/Skills:

• Motorola Solutions CommandCentral Aware

• Experience with GIS applications

• Excellent interpersonal skills

• Fluent in English, oral and written

• Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support

• Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management

• Proven track record working with or deploying enterprise hardware and software solutions

• Experience creating positive working relationships with customers and application end users.

• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

• Excellent verbal and written communication skills.

• Comfortable working both alone and in a team environment

• Ability to troubleshoot application system issues including hardware, network and third-party components

• Self-motivated with the ability to manage workload with minimal oversight

• Experience with Microsoft Windows Server and Desktop Operating Systems (Active Directory)

• Experience with MS SQL Server and Desktop Operating Systems (MCSA/MCSE Skills)

• Experience with Linux Server and Virtualization Software

• Experience with Public Safety Applications

• Experience with firewalls and routers and Network Services (DNS, IP, HOSTS, Routing)

Preferred Qualifications:

• IT related Bachelor's Degree preferred

• 3+ years Computer Science, Networking, Engineering, Information Technology System Maintenance experience (public safety system experience preferred)

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

#LI-DB1

Basic Requirements

• Associates degree or higher in Computer Science or 4+ years of work experience in resolving customer technical issues
• Must be able to obtain background clearance as required by the Customer and Motorola Solutions Inc.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements Under 10%
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
  

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.