Collections Specialist

Job Summary Coordinating and following through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts. Duties and Responsibilities Essential

• Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off
• Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from intermediary.
• Resolve customer inquiries, requests, reconciliations, disputed charges, and provide applicable documentation.
• Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment.
• Perform customer account reconciliation including support to the Credit Team for clearing customer payments and credit items.
• Preparing proposals for agency placement and write off to bad debt.
• Working cross functionally with cash applications team, billing team, account managers, and order processing team to resolve customer issues.
• Identifying trends, related root causes, and appropriate actions to resolve, escalating to leadership when necessary.
• Ability to utilize conflict resolution skills to diffuse difficult situations in a calm and professional manner.
• Perform ad hoc analysis and projects as needed.

Additional

• None

Supervision of Others

• None

Work Environment

• Typically work is performed in an office setting.

Physical Demands

• Able to sit and stand for extended periods of time.
• Able to move about office setting to complete responsibilities.
• Able to move freely around work and customer sites.
• Able to climb stairs and ladders, kneel, bend, and stoop.
• Heavy use of phone, computer, and office equipment.
• Able to lift up to 25 lbs.

Travel

• Negligible

Knowledge, Skills, and Abilities Required

• Must have a minimum of 3-5 years of collections experience in a similar role.
• Prior B2B Collections/ Commercial Collections experience.
• Strong Microsoft Excel skills required.
• Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give clear oral directions and explanations.
• Must have solid attention to detail to ensure accuracy of information.
• Strong organization and time management skills required.
• Must be able to manage multiple tasks/projects simultaneously.
• Experience with analysis of accounts receivable and basic understanding of credit application procedures
• Must be self-motivated, positive in approach, and act in a professional manner to all employees, vendors, clients and business partners.
• Interpersonal/People Skills, in working with Colleagues and Customers.
• Able to learn company systems and processes.
• Adheres to the companys values and ethical expectations.

Preferred

• Bachelors Degree in Business, Accounting, or Finance
• Experience in lubricant industry, fuel industry, or transportation industry.
• Oracle/NetSuite or similar ERP accounting applications experience, a plus

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.