Collections Billing Specialist

About Better Business Bureau: For more than 100 years, BBB has been helping people find businesses, brands, and charities they can trust. There are thousands of free and subscriptions websites that offer a range of information, including reviews, reports, directories, listings, and gripe sites. BBB is the one place you can find it all. BBB’s mission is to be the leaders in advancing marketplace trust. BBB’s vision is an ethical marketplace where buyers and sellers can trust each other.

As a Collections Billing Specialist, you will serve as the point of contact for our accredited businesses regarding all invoicing matters.

This is the job for you, if…

• You are interested in a meaningful job working at a mission based, not-for-profit organization.
• You have STRONG conversational communication skills.
• You thrive in a role that requires strong multi-tasking skills within a fast pace setting with attention to detail.
• You have great time management skills.
• You have proven success in collections and account retainment

• You possess outstanding business to business relationship-building skills
• You are adaptable to any situation that comes your way

As a Collections Billing Specialist, you will…

• Be responsible for collecting past due monthly and annual payments while retaining businesses through positive customer relationship building.
• Building rapport with accredited businesses within your assigned caseload while handling cancel requests, declines and invalid payments and offering payment options as a retention tool.
• Resolve client-billing concerns.
• Utilize strong listening skills and probing techniques to build trust and value with all accounts.
• Promote the value of our services by properly aligning the benefits with the needs of our businesses

What we are looking for…

• Minimum of a High School Diploma
• 2-4 years in customer service-related position with a strong focus in collections
• Positive attitude and high degree of professionalism
• Ability to work independently to adapt to a fast-changing environment.
• Intermediate computer proficiency, including familiarity with Microsoft 365 products
• Experience in a telework environment is preferred but not required

In case you were wondering…

If you are looking for an organization with a progressive culture, a position that will challenge you, a team you can laugh with then this is the opportunity for you! We pride ourselves on providing a coaching culture for our team members and we are invested in their professional development. Most importantly, you will be joining a team that embodies our five values: Trust, Respect, Integrity, Teamwork and Excellence!

• Medical, Dental, and Vision Insurance Plans (base plans with premiums 100% paid for by BBB)
• 100% employer-paid life and long term disability insurance
• Optional insurance plans (short term disability, additional life, accident, etc)
• Paid Time Off (PTO) as of your date of hire
• Paid holidays, plus your birthday off with pay
• Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match
• Hybrid work model - combination of remote work from home and report to the Tacoma office as needed

At BBB, we embrace diversity and strive to create an inclusive environment that provides all team members the opportunity to thrive. We foster a culture in which our differences are celebrated; our differences is what makes us a Better Business! We are proud to be an Equal Employment Opportunity and will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated