Collections Agent

Are you a motivated, detail-oriented, and driven bill collector? If so, we are looking for YOU! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

The Company: Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.

The Position: We’re looking for a Collections Agent to join our team in our Federal Way, WA office. This role is responsible for individual results on assigned portion of the delinquent accounts.

Responsibilities include, but are not limited to:

• Communicates with lessees that are in a delinquent status via telephone, mail, email, text, or personal contact.
• Negotiates payment arrangements with the customers to ensure timely payment.
• Responsible for individual/group monthly delinquency goals.
• Ensures individual call volume meets company standards for their prospective areas and calls are made in a professional manner.
• Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees.
• Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.
• Understands the proper usage of extension, rewrites, addendums, and forbearances. To include equipment repairs.
• Prepares status worksheets, buyouts, and amortization schedules.
• Understands and utilizes company system and use of the phone dialer.
• Understands and utilizes system status coding.
• Prepares requests for Fair Market Values.
• Prepares Repossession Packets then refers them to the Asset Management department.
• Works with customer’s and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.
• Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.
• Prepares demand letters when necessary.
• Notifies supervisor of any significant situations which may cause harm or loss to the company.
• Demonstrates compliance in assigned job function and applies to designated job responsibilities.
• Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution.
• Provides highest level of customer service to all lessees, vendors, brokers, and staff.
• Assists and supports other staff as needed.
• Regular and predictable attendance and punctuality.
• Performs all other duties as assigned by management.

Requirements:

• High School graduate or equivalent required

The Location: Financial Pacific Leasing is based in Federal Way, WA. We’re close to the bus line and offer carpool incentives!

Why FP?

• Competitive benefits package!
• 401(k) company match!
• Recognition program!
• Thriving company culture!

Job Type: Full-time

Pay: $15.73 - $16.59 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Supplemental Pay:

• Commission pay

COVID-19 considerations:
For the protection of our employees we have made arrangements to allow a significant number of our workforce to work remotely. For those who remain in offices, we are actively reinforcing the prevention measures outlined by the CDC.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Debt Collections: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No