CO-OP Desktop Analyst

Company Details: Responsibilities:
The CO-OP program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. CO-OP Students will collaborate side by side with BTS employees in a variety of positions to complete challenging projects. Students will interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
Key Accountabilities:

• Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products
• Working knowledge of the administration of Active Directory
• Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery.
• Experience with Installing hardware and software on desktops and laptops
• Must be able to demonstrate working knowledge of major desktop software applications and networking concepts for troubleshooting purposes.
• Experience with troubleshooting local printer problems
• Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects.
• Ability to review service tickets, solve and troubleshoot problems related to desktop computers, laptops, and different systems.
• Ability to work in a remote office situation without direct daily supervision. Self-starter with a good work ethic.
• Demonstrated ability to communicate with technical and non-technical individuals and teams.
• Proven track record of working in a fast paced and dynamic production environment managing multiple priorities.
• Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
• Must have a strong customer service focus and sense of urgency.
• Experience resolving end users’ hardware and software issues in an IT environment.
• Working towards a degree or equivalent with emphasis in computer science or related field; or equivalent combination of education and experience.
• Candidates should have working knowledge of Windows 10, Microsoft Office Suite, Active Directory, networking and remote tools.

Qualifications: Qualifications and skills needed to perform the job:

• Aggressive curiosity
• Desire to learn
• Attention to detail

• Strong communication and analytical skills
• Interest in a technical career in the field of Information Security
• Commitment to the duration of the six month CO-OP Program

• Participation in extracurricular and leadership activities a plus
• Registered undergraduate student pursuing a major in an IT-related degree with a preferred overall GPA of 3.0 or higher.

• Excellent oral and written communication

Working Conditions and Physical Requirements:

• Ability to sit at a desk and work on a computer for extended periods of time
• May occasionally lift and/or move up to 10 pounds.
• Vision abilities required by this job include close vision and ability to adjust focus

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.