Back to all Jobs See more jobs

Cloud Solutions Architect

  • Full-Time
  • Boston, MA
  • The Vertex Companies, Inc.
  • Posted 3 years ago – Accepting applications
Job Description
Company Overview: Optistar Technology Consultants (www.optistartech.com), a VERTEX Company, is a small, growing multi-national managed IT service provider (MSP). We offer a fun, fast-paced team environment of highly skilled professionals who truly care about our customers and employees. We have a dynamic and positive culture with an education-focused philosophy. Bring your creative energy and love for learning along with a great attitude and desire for success! We're not just another company name on your resume, we're your opportunity for long-term career growth.
Our parent company, The Vertex Companies, Inc. (www.vertexeng.com), is an employee-owned AEC firm that offers forensic, engineering, construction, and environmental solutions. We have approximately 500 employees that work out of 25+ offices throughout North America.
In late 2013, VERTEX implemented an Employee Stock Ownership Program (ESOP) which all U.S. Optistar Employee-Owners enjoy the benefits of. VERTEX’s employee-owners help our clients identify and mitigate risks to a project’s physical, environmental and economic well-being; it drives every decision we make.Responsibilities:Cloud Solutions Architect - Boston, MA or Weymouth, MA
Basic Functions
  • Design and execute the technical implementation for Microsoft infrastructure and cloud computing services.
  • Assist in the development of detailed project specifications and implementation plans
  • Support services for Microsoft related technologies:
    • Windows Server
    • Exchange
    • SQL
    • Azure Iaas and PaaS
    • EM+S
    • O365 (Exchange Online, Teams. Email Migrations)
  • Support services for virtualization technologies: VMware and Microsoft.
  • Support Services for On-Premise Servers
    • Linux
    • Windows Server
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Experience with Powershell and Azure CLI
  • Working knowledge of Microsoft Teams
  • Work up to five or more projects at a time
  • Administer hosted and cloud solutions for customers using technologies that meet their requirements.
  • Support disaster recovery solutions.
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
  • Document maintenance for all computer systems and network infrastructure.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses as they occur.
  • Work through project tickets and phases as assigned by a Project Manager.
  • Enter all work as service or project tickets in ticketing system.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
Knowledge, Skills, and/or Abilities Required:
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
Qualifications:
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
  • 7+ years of IT experience.
Pluses:
  • Experience working in a consulting or MSP environment preferred
  • AutoTask Experience a big plus

EEO Statement:VERTEX is an equal opportunity employer committed to workforce diversity. M/F/D/V. 11 Background Check Required. Criminal/Education/Identity*****: We reserve the right to modify or revise the Job Description in part or in its entirety. Reasonable accommodations will be made in accordance with governing law
Apply to this Job