Cloud Business Operations Lead

ServiceNow is making the world of work, work better for people. Our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Cloud Business Operations Leader will strive to run all aspects of running Cloud Engineering Strategy, Planning and Business Operations like a business. This leader will be responsible for Strategy and Planning, Budgeting, Quarterly Business Review Orchestration, Communications and other Chief of Staff duties

This cross-functional leader will partner with other business operations leads across the company, as well as senior business leaders and employees to align efforts and connect dots.

This is an exceptional opportunity to transform the way we work, digitize operations, and showcase how we leverage the ServiceNow platform to help the company make work, work better for you.

What you get to do in this role:

• Work with senior engineering leadership on engineering strategy.
• Lead initiatives to maintain and improve the operational excellence of our engineering execution.
• Track and report on engineering operational metrics and KPIs, for consumption by engineering and executive leadership.
• Providing decision support & business insights through data gathering, information analysis, and presentation to relevant stakeholders.
• Running the annual budget cycle process for CCE (for example, helping functional group leads prepare their budget inputs, collating the data and preparing the overall budget view). Co-ordinating the budget planning meetings.
• Budget tracking – a quarterly review of spend versus forecast with CCE leadership and/or Finance.
• Coordinating headcount and tracking to hiring goals.
• Preparing inputs for and running Quarterly Business Reviews [internal & external] for CCE.
• Analyzing investment opportunities and assisting with ROI decisions.
• Developing, managing, and updating monthly dashboards to track key performance indicators / metrics across the CCE functional groups.
• Management & tracking of Organizational Goals across CCE leaders/groups with monthly Goal reviews and actions to maintain focus on achieving targets.
• Drive clear and concise communications for the CCE department.
• Scheduling & running high priority meetings and ensuring key stakeholder attendances, tracking actions and follow ups through to conclusion.
• Designing and executing key CCE communications & reporting mechanisms.
• Engage and connect with other operations leaders in Cloud and Business Functions.
• Become a trusted advisor to peers and stakeholders.
• Be proactive. Identify and recommend creative ideas to improve business operations.
• Provide leadership and help establish a culture that continuously strives towards best practices and operational excellence, while having fun.

To be successful in this role you have:

• A strong technical background is a must.
• A good understanding of scaled cloud delivery and familiarity with datacenter & capacity management.
• At least a bachelor’s degree in Technology or related field.
• Combined 10+ years of experience in the following areas: Operations, planning, budgeting, portfolio management, systems implementations, process design and process re-engineering, value management, communications.
• Ability to compile data from leaders into a meaningful presentation.
• Good understanding of the technology or software companies and how software products are built.
• Experience working in across many organizations in the company including IT, Technology, and product teams.
• Excellent understanding of functional operational processes.
• Experience managing department budget and working closely with finance organization.
• Excellent verbal and written communication skills, teamwork skills, and an engaging personality. A proven ability to effectively interface with a diverse range of roles at all levels.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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