Clinical Support Manager

Compassionate Care Tailored to the Unique Needs of SeniorsAria Care Partners is the next evolution of Senior Dental Care and Senior Vision Services. As the largest national specialty provider of onsite oral, vision, and now hearing services within a skilled nursing environment, we understand the unique needs of communities and their patients and the importance of quality care and outcomes.
At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion. What we do matters. We care, fully. We work as a team. We stand for excellence—always.
Interested in joining our team?
THE POSITION:Clinical Support Managers are responsible for meeting the needs of our customers by working with the nursing homes, responsible parties, and the internal teams at Aria to ensure our standards of care are being met each day. ESSENTIAL DUTIES:

• Use reports to build monthly clinical schedules for your team. Communicate monthly schedules to all parties involved.
• Prepare patient lists for scheduled on-site clinical visits.
• Track and schedule requests to ensure those patients are seen on upcoming visits.
• Frequent communication with nursing homes prior to clinical visits to confirm receipt of patient list and ask for additional consents.
• Coordinate Telehealth appointments as necessary.
• Remain accessible to clinical team throughout day.
• Request current patient census and face sheets from facilities.
• Track and schedule denture stops to expedite denture delivery.
• Handle emergency calls/forms as they come in. Contact doctors and schedule emergency visits.
• Speak to responsible parties and explain treatment provided/recommended.
• Approve/deny referrals and communicate with nursing facility throughout process.
• Use metrics provided to increase efficiency of clinics and service delivery.
• Use survey results to drive higher customer satisfaction scores.
• Available to travel as necessary – minimal travel expected.
• Perform other duties as necessary.

REQUIREMENTS:

• Associate or Bachelor’s degree preferred; or equivalent work experience.
• Customer service experience preferred.

OTHER QUALIFICATIONS

• Problem solving — Identify and resolve problems in a timely manner.
• Customer service — Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.
• Planning/organizing — Prioritize and plan work activities and use time efficiently.
• Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance.
• Adaptability — Adapt to changes in the work environment, manage competing demands and deal with frequent change, delays, or unexpected events.
• Dependability — Consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Able to work in team environment.
• Able to lift 15-20 lbs.