Clinical Services Pharmacy Technician -Remote (Irving Texas Area Only)

· Clinical Services Pharmacy Technician/Remote (Work At Home) Irving TX area only

· Job Description

The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

· Requires High School Diploma

· Must have an active Pharmacy Technician in Texas

· Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire

· Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

· Excellent communication skills

· Experience using multiple computer applications simultaneously and strong data entry skills

· A positive, proactive attitude with a passion for customer service

· Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

· Bilingual in Spanish

Additional Information

Must be within commutable distance from Irving TX.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Pharmacy Technician Experience: 1 year (Required)
• Customer Service: 1 year (Required)

License/Certification:

• Pharmacy Technician License (Required)

Work Location:

• Fully Remote

Company's website:

• https://humana.wd5.myworkdayjobs.com/HumanaExternalCareerSite/job/Irving-TX/Clinical-Services-Pharmacy-Technician-WAHR-241293

COVID-19 Precaution(s):

• Remote interview process