Clinical Operations Program Coordinator, Emergency Medicine

Why UT Southwestern?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you’ll discover teamwork, professionalism, and consistent opportunities for growth.

• With faculty/APP leadership (including, but not limited to, Medical Directors and Vice Chair of Clinical Operations), assists with preparation and coordination of budget for each clinical site and is responsible for ongoing management of approved budgets, totaling approximately $40 million. This requires a thorough understanding of departmental clinical operations at all clinical sites and payment mechanisms associated with each.
• Manages the Shift Admin scheduling system for the department, including creation, administration and oversight of all clinical schedules for faculty (90+), locums (100+), advanced practice providers (16) and residents (60+). EM has a complex schedule comprised of coverage for almost 1,000 clinical shifts monthly at three emergency departments: Parkland, Clements, and Children’s, and the Parkland Urgent Care Center.
• Works closely with medical directors for both Parkland, Clements and Children’s hospitals to ensure faculty compliance with UTSW and hospital policies and procedures related to patient care, credentialing and privileging, medical records, and billing/coding. Reviews clinical operations protocols and assists with recommendations for ensuring high degrees of effectiveness for clinical practice. Coordinates monthly clinical operations work group sessions and manages action items forthcoming from those meetings. Will work closely with future Vice-Chair of Clinical Operations as well.
• Monitors clinical metrics for each clinical site, prepares monthly clinical operations analysis reports to be reviewed/acted on by department leadership. Reviews Press Ganey reports and makes recommendations based on results. Also creates ad hoc reports on an as needed basis, as requested by department leadership. Going forward, may be asked to help assess needs and/or develop reporting related to other operational, quality, safety, and engagement initiatives.
• Develops and oversees faculty/provider staffing reporting, requiring full comprehension of all provider supply and demands (out-of-office, faculty effort, FMLA, vacation, etc.), hospital- and department-driven clinical needs, volume fluctuations, patient acuity, etc.
• Performs other duties as assigned.

• Work requires Advanced Microsoft Office skills.
• Work requires working knowledge of EPIC and how to use data extracted from EPIC.
• Work requires the ability to use Charge Analyzer/Power BI/Health System Performance tools.
• Work requires quick adaptation to new software systems, understanding system interfaces with other tools.
• Work requires good verbal and written communication and interpersonal skills.

• Bachelor degree in Business Administration, Health Care Administration, Education/Social Science, or related field, and five (5) years experience in a related field are required.

For COVID-19 vaccine information, applicants should visit https://www.utsouthwestern.edu/covid-19/work-on-campus/

To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

2021-2022 Benefits Summary

• PPO and ACO Options
• 100% Coverage for Preventative Health No Co-Pay
• Tobacco-Free Incentives
• Generous Prescription Drug Plan
• 3 Options for Dental Coverage
• 2 Options for Vision Coverage
• Abundance of Wellness and Employee Assistance Programs

(Eligibility varies by employment status)

• The Teacher Retirement System of Texas is a defined benefit plan with 5-year vesting
• Employee Contribution Max 7.7% of salary
• Employer Contribution Match up to 7.5% of salary
• Optional Retirement Program (ORP) defined contribution plan with 1 year, 1 day vesting
• Employee Contribution Max of 6.65% of salary
• Employer Contribution Match of 8.5% of salary
• Optional Tax-Sheltered Annuity
• Optional Deferred Compensation Plan

• 15 Paid Holidays, Eligible Day 1
• 8 Hours/Month Accrued Vacation
• 8 Hours/Month Accrued Sick Leave

• On-Site Day Care
• Employee Discount Program
• Tuition Reimbursement Program
• Long-Term Disability Coverage
• Short-Term Disability Coverage
• Voluntary Group Life Coverage
• Accidental Death & Dismemberment Coverage

Why are top candidates in so many professional fields – including customer service, finance, and human resources, to name a few – choosing UT Southwestern Medical Center as a career home? Simple. They know that they will work among a team of people who bring their best every day to support a health organization that’s breaking new ground in dozens of ways. That’s what we can offer you.

It takes a lot to keep UT Southwestern at the forefront, where world-class patient care, acclaimed medical education, and innovative research breakthroughs are common occurrences. When you join us, those are the challenges you’ll share. Our organization has taken on serious commitments and responsibilities within a rapidly evolving health care system.

Change is a constant, so our work supporting this complex matrix of business and systems needs must rise to the highest level of professionalism, collaboration, and innovation. That’s true for every role across the Medical Center and represents why this can be the most challenging work of your career.