Clinical Liaison (RN/CRNP/PA)

Description: The Clinical Liaison is responsible for driving clinical action plan adoption with healthcare professionals and their support staff within a specified market. The Clinical Liaison will support their in-market team’s strategy and execution of axialHealthcare’s Risk Mitigation Services in support of key outcomes. The ideal candidate should be an outgoing, self-motivated, creative, highly organized, energetic, and professional individual that is detail and goal oriented. The candidate should enjoy interacting with healthcare practices over the phone in order to introduce services and build a strong and lasting partnership. This role reports to the Market Lead and is part of axial’s market engagement team.
Responsibilities

• Represent axialHealthcare in interactions with healthcare practices, providers, or members
• Engage clinical practices and providers through verbal, in-person and written communication to build strong relationships, conduct practice assessments, and work through relevant clinical action plans
• Develop rapport with clinical practices and providers, especially practices that provide resistance in desire to engage
• Tailor communication to each practice to best leverage axial’s products and services relative to the provider’s needs
• Drive outcomes and goals designed to promote best practices surrounding opioid prescribing and care management via clinical action plans
• Provide routine follow-up to clinical practices as needed to support adoption of Risk Mitigation services
• Practice discretion and sensitivity when working with sensitive/confidential data in accordance with HIPAA regulations
• Provide escalation to the Market Lead as appropriate and support their engagements with providers
• Provide continuous feedback to enhance the outreach strategy and product development
• Adhere to Axial information security and privacy requirements

. Requirements:

• Bachelor’s degree in healthcare related field with current, valid clinical license
• Self-starter with start-up mentality to help build solutions, think critically, and adapt quickly
• Ability to build genuine rapport with providers and comfortable with having difficult and sensitive clinical conversations
• An intrinsic drive and desire to achieve goals and exceed expectations
• Understanding of how their role drives the company’s goals and each small detail can make a large impact
• Customer-service oriented with exceptional follow-through and follow-up
• Willingness to evolve and improve and comfortable with constructive feedback
• Ability to solve problems creatively
• Strong written, verbal, and in-person communication skills
• Comfortable and self-disciplined to work in a dynamic and remote environment
• Strong organizational skills and attention to detail

Preferred Qualifications

• Background and/or experience in healthcare with an understanding of pharmacotherapy and procedures around pain management, behavioral health and medication-assisted treatment

Job Type: Full-time