Clinical Liaison

“Being a Clinical Liaison gives me the opportunity to work with some of our most acutely ill patients. It challenges me to utilize not only my nursing skills but communicative skills while maintaining empathy and compassion”

-Jennifer, Clinical Liaison

As a Compassus Clinical Liaison, you are offering a gift of great support and service – the gift of comfort, peace and dignity to patients facing serious and life-limiting illnesses. Because all of our Clinical Liaisons are Registered Nurses, they can have a first-hand, deeper conversation about the care and service Compassus provides.

At Compassus, we are dedicated to compassionate care, clinical excellence and providing comfort and support to patients and their families facing the end of life. For many of our team members, this is more than a career — it’s a calling.

Do you want to make a difference in the lives of others? Join our team today as a Clinical Liaison to positively impact the experiences of our patients and families.

Position Summary

As a Clinical Liaison, under the direction of the Hospice Area Marker Executive, you will be responsible for assisting referral sources in identifying patients with care needs that match the services provided by hospice. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.

Principal Accountabilities

• Supports Program and corporate policies, goals, and objectives
• Promotes a positive working relationship between Program and corporate personnel.
• Attends and participates in staff meetings, educational programs and community events, as requested.
• Promotes hospice philosophy.
• Communicates identified needs and potential solutions to Supervisor.
• Represents Compassus and its services in a competent, professional manner consistent with the organization’s service and teamwork culture.
• Explains hospice services and benefits to patients, family members, and significant others in a manner that facilitates an accurate and positive view of hospice services.
• Obtains signatures on all required forms, provides copies to patient/responsible party.
• Ensures all forms are completed, dated, and signed, and turns in to the Admission Coordinator.
• Ensures all available medical records are turned into the Admission Coordinator
• Establishes and maintains significant professional relationships.
• Works closely with community, hospital, and facility education representatives to meet growth and development targets and maintain market acceptance and allegiance.

If RN, additional responsibility includes:

• Facilitates the admission process to and from hospital and long-term care based referral sources.
• Assesses referred patient’s clinical needs and disease status and confers with patient’s attending physician and hospice physician regarding assessment to establish eligibility.
• Facilitates patient discharge from hospital to home by establishing initial needs and coordinating transportation, DME, medication needs, supplies and admission by home hospice nurse.
• Oversees GIP patient admission process based on identified symptom management needs for that level of care.
• Works closely with facilities and hospitals to identify, transition, and admit patients appropriately for general inpatient services.
• Provides education to hospitals and facilities on the purpose, process, and goal of general inpatient care.

If LPN/LVN (California Only), additional responsibility includes:

• Facilitates the admission process to and from hospital and long-term care based referral sources.
• Assesses referred patient’s clinical needs and disease status and confers with patient’s attending physician and hospice physician regarding assessment to establish eligibility.
• Facilitates patient discharge from hospital to home by establishing initial needs and coordinating transportation, DME, medication needs, supplies and admission by home hospice nurse.
• Provides education to hospitals and facilities on the purpose, process, and goal of general inpatient care.
• Performs other duties as assigned.

Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree and experience in healthcare marketing preferred. Hospital and/or long-term care clinical experience highly preferred. Two to three years’ experience required.

Registered Nurse

Currently licensed as a Registered Nurse in the state of employment.

Licensed Practical Nurse/Licensed Vocational Nurse

Currently licensed as a Licensed Practical Nurse/Licensed Vocational Nurse in the state of employment.

Social Worker

(A) Has a Master of Social Work (MSW) degree from a school of social work accredited by the Council on Social Work Education (preferred); or

(B) Has a baccalaureate degree in social work from an institution accredited by the Council on Social Work

Education; or a baccalaureate degree in psychology, sociology, or other field related to social work; and has 1 year of social work experience in a healthcare setting and is supervised by an MSW; or

(C) Has a baccalaureate degree from a school of social work accredited by the Council on Social Work Education, is employed by the Hospice Compassus before December 2, 2008, and is not required to be supervised by an MSW.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Computer Skills

Proficiency in Microsoft Office Suite.

Other Qualifications

Strong organizational and time management skills. Must be able to work a flexible schedule to include nights and weekends. Must be able to travel.

Certifications, Licenses and Registrations

A valid driver’s license and auto liability insurance. See Education and/or Experience for clinical requirements.

Other Skills and Abilities

Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy.

Physical Demands

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

There will be possible exposure to infectious diseases through working with clinical caregivers. The noise level in the work environment is usually quiet.

Compassus, including all Compassus affiliates, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Compassus, including all Compassus affiliates, does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.