Clinical Laboratory Associate 3, 1st Shift – VUMC Diagnostic Specimens Laboratories

Clinical Laboratory Associate 3, 1st Shift – VUMC Diagnostic Specimens Laboratories

• 2012255

Job Summary

The CLA 3 is responsible for triaging and processing advanced specimens independently. The CLA 3 works closely with all laboratory staff, medical staff, and external customers including advanced troubleshooting and problem resolution. Performs packing and shipping of laboratory specimens to be sent out to referring laboratories.

Department/Unit Summary:

Vanderbilt University Medical Center (VUMC) has been rated the #1 Hospital in Nashville and the state of Tennessee by the US News & World Report. VUMC’s Diagnostic Laboratories - consisting of Laboratory Client Services (LCS), Clinical Pathology Services (CPS), Diagnostic Molecular & Genetics Services (DMGS), and Anatomic Pathology Services (APS) - have state-of-the-art automation and exceptional employees to meet the demands of accurately and timely performance of tests, while providing our patients and their families with enhanced and exceptional care. VUMC is rated in the Top 100 Most Wired Hospitals with advanced LIS systems and technologies.

Vanderbilt’s Diagnostic Laboratories support adult and pediatric care for inpatient and outpatient settings. Our fast-paced, team oriented culture gives you the opportunity to contribute to breakthroughs with healthcare advancements. We support your career growth with a comprehensive medical laboratory science program and an established Professional Advancement Ladder (PAL).

Position Shift:

• Full-Time, TVC, 1st Shift, Monday-Friday, 6am-2:30pm CST, every 4th Weekend and Holiday rotations

Click Here To View The VUMC Promise of Discovery

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children’s Hospital at Vanderbilt named as one of the Best Children’s Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.

• Healthcare’s Most Wired: Among the nation’s 100 “most-wired” hospitals and health systems for its efforts in innovative medical technology.

• Becker’s Hospital Review: named as one of the “100 Great Hospitals in America”, in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.

• The Leapfrog Group: One of only 10 children’s hospitals in the to be named at Leapfrog Top Hospital.

• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows

• Magnet Recognition Program: Received our third consecutive Magnet designations.

• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement

• Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

KEY RESPONSIBILITIES:

• Receives and triages advanced specimens.
• Prepares specimens and patient materials for shipping.
• Provides advanced clerical support and customer service.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

PATHOLOGY (INTERMEDIATE):- Demonstrates mastery of pathology in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job.

LABORATORY PRACTICES (NOVICE):- Possesses sufficient fundamental proficiency to successfully demonstrate laboratory practices in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments.

SPECIMEN COLLECTION - (INTERMEDIATE):- Demonstrates mastery of specimen collection in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering specimen collection services without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.

EQUIPMENT MAINTENANCE - (NOVICE):- Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain equipment, products, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.

QUALITY ASSURANCE - (NOVICE):- Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.

CUSTOMER SERVICE - (INTERMEDIATE):- Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discusses options with customer for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences and creates business opportunities. Negotiates with customers for changes in service levels, understanding the business rationale for those changes. Deals with unexpected customer demands smoothly and without conflict.

CORE ACCOUNTABILITIES:

• Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.
• Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precedent.
• Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas.
• Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S4):

• Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

DELIVERING EXCELLENT SERVICES (S4):

• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

ENSURING HIGH QUALITY (S4):

• Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

MANAGING RESOURCES EFFECTIVELY (S4):

• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

FOSTERING INNOVATION (S4):

• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Required:

• High School Diploma or GED (or equivalent experience) and 2 years relevant experience

Desired:

• Diagnostic laboratory exposure with high volume automated specimen handling systems, as part of the qualitative and quantitative analysis of human specimens
• Attention to detail, ability to work well under pressure with tight turnaround times, and ability to adapt in a diverse, team-based culture
• Demonstrated ability to deploy collaborative customer service tactics in a effective manner that generates resolution and overcomes challenges with teammates, internal, and external customers; while maintaining harmony
• Minimum of 2 years diagnostic laboratory experience with high volume specimen receiving, handling, accessioning, and processing without error

Physical Requirements/Strengths needed & Physical Demands:

• Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Movement

• Occasional: Walking: Moving about on foot.
• Occasional: Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device
• Occasional: Push/Pull: Exerting force to move objects away from or toward.
• Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
• Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces
• Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.
• Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees.
• Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders.
• Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
• Frequent: Sitting: Remaining in seated position
• Frequent: Standing: Remaining on one's feet without moving.
• Frequent: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
• Frequent: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
• Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
• Frequent: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
• Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
• Frequent: Bimanual Dexterity: Requiring the use of both hands.

Sensory

• Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
• Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
• Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
• Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions

• Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.
• Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.