Clinic Director

Position Summary:
The Clinic Director is responsible for overseeing all facets of clinical and administrative services and is accountable for the supervision of administrative aspects of all clinical and non-clinical support staff - including hiring & training. Responsible for the direct oversight of all front-end revenue cycle activities, including billing, collections, denials, and eligibility status of persons served, monitoring missing charges and running monthly reports. Manages non-medical provider schedules and reviews medical provider schedules, coordinating staffing needs, maintaining equipment and supplies, reviewing statistical reports, participating in quality improvement reviews, monitoring compliance with infection control standards and CARF, OASAS, DEA and DOH requirements. Responsible for the overall performance (regulatory, financial, and quality of care) of the clinic or program to which they are assigned.

Will create a highly competent environment in which autonomy is encouraged and nurtured. Will promote professional interdisciplinary collaboration and encourage teamwork to improve the health and wellness of patients. Will uphold START policies and procedures; its Mission, Vision and Values. The Clinic Director shall achieve and maintain the agency’s standards of excellence in terms of regulatory compliance, fiscal integrity, and quality of care, patient satisfaction, and staff satisfaction. The Clinic Director shall participate in community education and START marketing, branding, and fund development activities.

Administrative Responsibilities:

• Direct, supervise, and evaluate work activities of medical, behavioral health, non-clinical, clerical, maintenance, and other personnel.
• Oversee fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting.
• Communicate and clarify current policies and procedures to all employees in order to ensure compliance with all applicable laws, including the prevention, detection, and resolution of conduct that does not conform to applicable laws and regulations.
• Collaborate with the Fiscal Department regarding finance matters and other site administrative duties, including addressing laundering, sanitation and cleanliness of the facility and proper staff coverage. Achieving this by communicating with the Deputy Director and other clinical directors within region regarding security and maintenance coverage needs.
• Communicate and collaborate with the Director of Facilities Management and Superintendant of Building Maintenance for high level matters pertaining to security and maintenance staff.
• Collaborate with Human Resources concerning employee relations (union and non-union staff), performance evaluations and reviews and selection process of new staff.
• Maintain computerized record management systems to store and process data such as personnel activities and information to produce reports.
• Review the performance evaluation of maintenance workers and security with the Director of Facilities and Superintendant of Building Maintenance for the performance reviews.
• Establishes work schedules and assignments for staff according to workload, census, and space and equipment availability.
• Responsible for the scheduling of the security guards and maintenance workers in conjunction with Director of Facilities Management.
• Prepare activity reports to inform management of the status and implementation of programs, services, and quality initiatives.
• Monitor facility and staff to ensure a safe environment and effective use of resources and assess the need for additional staff, equipment and services.
• Provides patient, staffing, financial, OASAS/OTAU, self-audit, and other reports as required
• Document incidents through the incident reporting application (My Insight)
• Create corrective action plans (CAPs) as needed
• If applicable, follow up with Justice Center on Justice Center reportable incidents
• Understands the flow of processes for isolation room, inventory, (PPE distribution, ordering supplies, calculating needs), telehealth (scheduling, productivity, activity logs)
• Tracking distribution and collection of laptops for telehealth
• Participate in case conferences
• Charting the results of the assessment and treatment plan, writing reports, progress notes, discharge summaries and other patient-related data (including guest medication).
• May serve as the designated Clinical Director as defined by OASAS Regulations.
• Expected to work on a rotation basis on Saturdays (quarterly) and select holidays. Assigned shifts may change according to the needs of the Program.

Patient Clinic Community Engagement Responsibilities:

• Consult with referents, business partners, community groups, and other organizations to discuss service issues, enhance public relations, and respond to community needs/concerns.
• Participates in community planning board activities.

Leadership Responsibilities:

• Monitor START’s established objectives and performance metrics for all operational and administrative units. Accountable for managing all clinical administrative functions (patient care delivery, fiscal, material and human resources) and monitor APG service units.
• Ensure the agency’s quality and performance indicators meet or exceed corporate expectations.
• Assist all employees in maintaining and enhancing quality of patient care.
• Implement organizational policies and procedures for the facility
• Maintain communication between clinical and administrative staff at the clinic and between the Director and corporate leadership by attending meetings and coordinating interdepartmental activities.
• Maintain awareness of advances in healthcare, behavioral health, leadership and management models in a changing regulatory and financial landscape.

Qualifications:

• Licensed Clinical Social Worker (LCSW) preferred.
• Masters in a Human Services Field preferred. Or MBA or management related accepted.
• Licensed Masters of Social Work (LMSW) with a willingness to pursues and obtain the LCSW within 12 months of employment acceptable.
• CASAC (Credentialed Alcoholism and Substance Abuse Counselor) preferred.
• Minimum of three (5 years of clinical work experience in the chemical dependence field.
• Minimum of one (1) year of supervisory experience in the chemical dependence field.
• Must complete Clinical Supervision Foundations Training I and II within six months of hire
• Understanding and knowledge of urban community problems and its relation to healthcare, behavioral health, substance use disorders, co-morbidity and homelessness.
• Employee must be computer-literate with knowledge of Microsoft Office Applications.
• Comprehensive knowledge of relevant state regulations and deliverables required by contracts between START and funding agencies.
• Experienced in Healthcare Facility Administration specifically financial/budgets management, performance management and patient quality management.
• Evidence of excellent interpersonal skills, effective communication skills (written and oral); the ability to problem solve; the ability to motivate, develop, and coach individuals and groups; the ability to appropriately confront issues/problems; and the ability to think creatively.
• A strong commitment to furthering institutional performance measures through interdisciplinary teamwork is essential.
• Bilingual English and Spanish language a plus.

Travel Requirements:

• Expected travel is up to 20% of time to participate in staff trainings and management development programs.

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Benefits*

• Vacation, personal, and sick leave
• Medical, dental, vision plans
• Pension & retirement plan
• Short & long-term disability
• Life insurance
• AFLAC
• Pet Insurance

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Student Loan Forgiveness Programs*

• Public Service Loan Forgiveness
• National Health Service Corp Loan Repayment

Physical Requirements
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position which are reviewed in each individual case.

While performing the responsibilities of the role the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Core Competencies for Clinic Directors

• Mission and Vision Driven- Understands the agency’s mission and vision, performs tasks congruent with these, and directs staff to internalize these in the performance of their duties.
• Philanthropic Efforts- Participates in efforts to communicate with others about START, to cultivate relationships, and to participate in marketing, communications, and fundraising activities of START.
• Improve Administrative Skills- Assists in time and attendance, budget developing, budget monitoring, inventory control, patient self-pay documentation and other managerial efforts
• Fostering Teamwork- As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
• Collaborative Relationship Building- The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Professionalism- Presents an appropriate professional appearance. Understands how one is perceived by others. Takes actions calculated to have a positive effect on others. Works to make a friendly impression on others by using good eye contact and using names whenever possible. Works to develop and maintain positive working relationships with co-workers by being punctual, keeping personal telephone calls to a minimum, and maintaining a pleasant work attitude.
• Adaptability- Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.
• Communication Skills- Possesses effective communication skills: oral, written, and listening.
• Ethics/Integrity- Knowledge of practices, behaviors, applicable laws, rules and regulations governing proper business conduct.
• Customer Service- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
• Internal Controls- Knowledge of and ability to create, implement, evaluate and enhance internal control processes.
• Planning & Organizing- Displays ability to effectively plan organize and implement applicable tasks or projects in relation to established goals and objectives.
• Problem Solving & Decision Making- Displays ability to define a problem, develops workable and realistic alternatives, and selects appropriate alternative to resolve problem. Decisions made are generally correct, and the time taken to make such decisions is reasonable.
• Interpersonal Skills- Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
• Leadership- Provides strong leadership, sets a good example, skilled decision maker, motivator, encourager.
• Conflict Management- Good listener, committed to finding solution to problems, works well with difficult people.
• Employee Management- Defines responsibilities, motivates employees, delegates well, rewards appropriately.
• Productivity- Manages workload, works efficiently, meets goals and objectives.
• Quality- Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services.
• Self Development- Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals.
• Strategic Thought- Works to establish and articulate vision, shows creativity when defining solutions.
• Technical Skills- Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
• Credibility -Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.
• Change Management- The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
• Decision Making- Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions.
• Employee Development- Offers feedback, coaches employees appropriately, rewards employees wisely, takes mentoring role, challenges and develops employees, offers opportunity.

Job Type: Full-time