Client Trainer

The Learning and Development Client Trainer is responsible for driving Paycom product usage and adoption through a number of platforms, including webinar, video and voiceover projects. This individual is responsible for the design, development and execution of client training programs. This role must manage short- and long-term learning strategies determined by the Client Training Team Leader in partnership with stakeholders and Learning and Development leadership.

RESPONSIBILITIES:

• Write and produce webinar materials, such as scripts, PowerPoint presentations, survey questions and additional virtual learning engagement tactics
• Present and train through webinar, video and voiceover media
• Design content that is usable and easily understood by various audiences – new and existing clients, HR and business professionals
• Generate new content on a monthly basis in accordance with business objectives and product releases
• Manage the amendment and revision of training content in accordance with internal and/or client feedback, business objectives and product releases
• Participate in project discovery meetings with executives and stakeholders to determine business objectives
• Interface with stakeholders and subject matter experts involved in the creation process
• Execute Paycom’s standard of quality across all learning content
• Manage project documentation and report progress according to team project management standards
• Be a strategic member of the department with new ideas on how to create more engaging content
• Maintain Paycom product knowledge post new hire training
• Report out on analytics obtained from webinar platform after each webinar conducted

MINIMUM BASIC QUALIFICATIONS

Education/certification:

• Bachelor’s Degree; degree in Broadcast Journalism, English, Communication, or Education preferred OR 4 years of on-camera experience or related OR equivalent combination of education and experience

Experience:

• Experience in training, on-camera work, and/or technical and/or creative writing

PREFERRED QUALIFICATIONS

Experience:

• Use of one or multiple online webinar/training platforms – On24, Cisco Webex, Zoom, Microsoft Teams, etc.
• Fluent in both English and Spanish (ability to read, write and translate in both languages

Skills/Abilities:

• Demonstrated excellent public speaking skills
• Demonstrated ability to deliver instructional presentations
• Ability to adapt and thrive in a fast-paced, changing environment
• Ability to manage multiple projects concurrently with aggressive deadlines
• Superior command of the English language, including rules and usage; AP Style preferred
• Strong analytical, planning, organizational and time management skills
• Excellent communication skills, both written and verbal
• Strong research skills, including gathering and analyzing data from multiple sources (subject matter experts, project managers) to develop content for webinars
• Ability to retain an abundance of information in a minimal amount of time
• Proficient/Intermediate computer skills, especially Microsoft Office applications
• Act as a brand ambassador by modeling Paycom values in every interaction with clients, colleagues, and general public
• Detail-oriented
• Positive attitude

MEET THE L&D TEAM:

We are an innovative and passionate group of professionals, we demand excellence, take ownership of driving results, and approach every situation with a client-centric mindset. We believe learning is only successful through strategic alignment with business objectives and focus on overall performance improvement.

Learning & Development is built upon three pillars:

• World-class Talent – Everything we accomplish and the support we provide to our internal and external clients is because of our people. We are committed to hiring and developing industry-leading L&D professionals.
• Data-Driven – Qualitative and quantitative data analysis allows our team members to make the best recommendations regarding how to solve a business problem. Whether it is using data to identify knowledge gaps on the front-end or reviewing data to determine the success of a program, data is vital to our success.
• Knowledge Transfer – L&D has a responsibility to create an environment where knowledge can easily be accessed and shared. This includes formal education, on-demand performance support, and shared resources. Determining the right solution begins with following a content workflow that was designed in-house.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.