Client Services Rep / Receptionist

*ADMINISTRATIVE ASSISTANT / RECEPTIONIST
*

Job Summary

The Client Services Specialist is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

Kitsap Veterinary Hospital was founded over 70 years ago, in 1947, here in Port Orchard. We are dedicated to providing the highest quality of care to all the community’s cats and dogs. We are AAHA accredited and strive for a fear-free environment. Working at Kitsap Veterinary Hospital will give you a sense of family, community, and pride. If you have a passion for serving people and their beloved animals, we would love for you to be a part of our team.

Job Responsibilities

• Responsible for immediately greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients.
• Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.
• Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
• Possesses excellent telephone communication skills including providing clear and concise information to clients.
• Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate.
• Assists technician in filling prescriptions with appropriate medication and providing routine instructions to owners on the proper administration of the medication.
• Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
• Invoices clients, collects fees, makes change, runs credit card payments, and obtains authorization for credit charges following the credit policies of the hospital.
• Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies or any schedule changes.
• Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
• Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
• Demonstrates a full working knowledge of AVImark procedures and functional applications.
• Ability to work a rotating schedule of 4 – 10 hour shifts per week, including Saturdays (Saturday shifts are 8 hours), and sometimes overtime.

Skills and Basic Qualifications

• High school diploma or GED required. Bachelor’s degree preferred but not required.
• Candidate must reside in the general vicinity.
• Prior client service experience in related area preferred but not required.
• Proper telephone etiquette and client service excellence.
• Basic veterinary medical knowledge, including products and services.
• Excellent oral and written communication skills.
• Computer skills required (Microsoft Office and AVImark experience preferred).
• Strong organizational skills with ability to multi-task and still attend to details.
• Must be able to successfully pass both a background check and drug screen.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Required)
• Veterinary: 1 year (Required)

Work Location: One location