Client Services Manager - SAP PTP, SCM, Manufacturing & Quality

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

The Client Services Manager - SAP PTP, SCM, Manufacturing & Quality is responsible for leading the SAP-SCM (Supply Chain Management) and SAP-PTP (Procure to Pay) threads under the "Business Solutions & Services (BSS)" organization of Abbott, focused on IT Operations Support of multiple ERP (primarily SAP) landscapes. This role will expedite, manage and coordinate multiple interrelated IT project activities within the constraints of human and financial resources and changing priorities, to ensure the successful completion of projects and deliverables. This role will lead the ERP threads in an outsourced model, working with the service providers.

WHAT YOU’LL DO

Core Job Responsibilities:

• Ensure value achievement from the outsourced relationship with suppliers by managing the day-to-day relationship with the Service Provider to ensure the effective delivery of outsourced services, specifically:

  • Conduct regular service reviews; manage and audit Service Provider performance and productivity relative to Service Level Agreements

  • Establish metric/performance reporting; track Service Provider performance and ensure viability of service levels

  • Define and implement service level reporting for clients

  • Provides demand management and prioritization of work in alignment with the business and Service Provider response to demand

  • Assists with the preparation and monitoring of corresponding IT budgets

  • Monitors supplier compliance with Abbott policies, procedures, and quality requirements

• Perform capacity and demand planning with Service Provider and Governance team – Forecast customer demand for all in-scope and new services.

• Coordinate services, projects, and plans within domain to ensure priorities are addressed appropriately.

• Ensure effective systems operations between the suppliers and BSS RUN organization.

Position Accountability / Scope:

Complexity of deliverables: Manages Projects and deliverables at the division or cross-division level.

Direct Budgetary Responsibility and Cost of Engaged Resources (Does not imply signature responsibility): 0-$4MM

Business Impact and Risk: $0 - $7MM in business financial impact. Mission critical to business. Division or Multi-divisions affected

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

Minimum Education:

Bachelor degree in Business, Computer Science or related discipline.

Minimum Experience / Training Required:

• Must have a program management and leadership experience in an SAP ERP environment, in the areas of SAP-SCM (Production Planning, Production Execution and Quality Management) and SAP-PTP (Direct & Indirect Procurement and Accounts Payables). Experience in SAP-SRM is a plus.
• 9+ years of experience in project management in an ERP environment, business systems analysis, software development or deployment, with a minimum of 6 years of directly leading ERP projects, preferably in the health care industry.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.