Client Service Representative- Skilled

Interim HealthCare is America's leading provider of home care, hospice, and healthcare staffing. We offer one of the most comprehensive selections of career opportunities in the industry. Interim offers the security of working for an established company. Nationally, Interim Healthcare has been providing great jobs for great people for over 50 years and our family-owned franchise since 1991! That kind of stability combined with our commitment to integrity makes us your perfect career partner.

Compensation

• 40 Hours Per Week 8am-5pm
• Biweekly Pay

Benefits

• PTO
• Sick Days
• Paid Holidays
• Medical Benefits
• Medical Benefits – Optima Major Medical, Health Savings Account(matching!), Life Insurance, Dental, Vision, Short Term Disability, and Indemnity Medical Plans.
• 401k after 1 year of service.

Essential Functions:

• Assists the DHCS (or designee) in establishing and monitoring compliance with quality and operations standards.
• Exceptional customer service skills to communicates with patients, referral sources, physician office personnel and co-workers in a professional manner.
• Answers phone lines and transfers calls to appropriate team members.
• Prepares admission packets for patients.
• Ensures proper documentation is available for staff.
• Performs data entry, retrieval, searches; compiles and tabulates data into meaningful reports.
• Opens and routes mail to appropriate recipiences.
• Creates folders for patients, files and maintains medical documentations.
• Participates in CSR on call rotation.
• Assists with marketing and payroll functions, as needed.
• Orders office supplies and necessary paperwork for patient services.
• Ensures all assigned office functions are completed in compliance with federal, state, local laws and regulations as well as all policies, procedures, and standards of Interim HealthCare.
• Promotes agency through education to prospective and existing patients.
• Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.
• Completes other assignments as requested and assigned.
• May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• Associate Degree, Medical Office Administration Certificate or equivalent.
• One (1) year experience in healthcare or six months medical records experience in a health care setting.

Knowledge, Skills & Abilities Required:

• Proven organizational skills and detail orientation.
• Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
• Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
• Proficient in current company software programs.
• Attention to detail.
• Skill to prepare and maintain accurate patient records, files and reports.
• Knowledge of business terminology, accurate spelling, punctuation, and grammar.