Client Service Representative - 82991

Do you have strong customer service and technology skills and are looking to join a dynamic customer service team to provide clients exceptional service and support?

CAE, the worldwide leader in aviation training is looking for a Customer Service Representative to join our Business Aviation Training Center in Whippany, NJ. If you thrive in a fast paced environment and enjoy helping to create a strong customer experience this role is for you!

Roles & Responsibilities:

• Greet clients in reception area and perform registration.
• Answer phones & direct calls to appropriate person.
• Prepare client materials for check-in including COD prebills, pending contracts, book bags, name badges, schedules, name tents and luggage tags.
• Responsible for complete check in process including ensuring payments are collected, contracts are signed, and clients are TSA approved and compliant with all regulatory regulations.
• Maintaining inventory of book bag supplies such as pens, pencils, welcome brochures, etc.
• Maintain client lobby and lounge area
• Daily notification of client issues and no shows to sales and training services.
• Assist with daily reports
• Assist clients with study material applications and the CAE Crew Training app
• Responsible for providing on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention.
• Assistance with taking messages and handling schedule changes for clients.
• Provide prompt, friendly, and efficient hospitality services, with adequate knowledge of surrounding areas, that include making entertainment and special event arrangements (i.e., sporting event ticket distribution and/or purchasing), including utilizing Internet services for mapping locations and providing other services as needed.
• Maintain company store items and inventory.
• General administrative assistance to sales and center management.
• Special projects as assigned by CSR Group Lead.

EDUCATION & EXPERIENCE REQUIRED

• High School graduate or equivalent 2 year degree highly preferred
• Hotel, concierge, travel, customer service experience preferred
• Experience in Microsoft office products including Word, Excel and PowerPoint with emphasis on MS Outlook

QUALIFICATIONS and SKILLS

Customer Service & Communication

• Proven ability to talk, listen, and help resolve conflicts
• An expert communicator who can listen effectively to find the root cause of issues and communicate in a clear and friendly way to ensure positive results
• Must be able to communicate with all levels of staff and management

Leadership

• High level of personal integrity
• Strong customer service ethos, someone who practices what they preach
• Self-motivated, positive, enthusiastic, goal oriented
• Demonstrated ability to be flexible with the capacity to embrace change
• A passion to be the best in all that you do while maintaining a consistent focus on ethical behavior.

Problem Solving

• Able to work in culturally diverse group
• Proven ability to quickly identify and resolve problems
• Ability to gather and analyze information skillfully and with tact
• Able to use reason and sound judgment when dealing with emotional topics

You can apply directly on our web site at Client Service Representative (myworkdayjobs.com) Job code 82991

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location