Client Service Representative 1

Overview of Position

The Client Service Representative will be responsible for developing and maintaining positive relationships with the client. Effectively work with relevant hospital departments to improve practice billing operations and identify any problems/trends and communicate them to management for resolution. Research and re-bill unpaid claims and resolve accounts appearing on Follow-up Reports.

What will be my duties and responsibilities in this job?

• Correct all errors on electronic error reports using all available information.
• Meet current production, utilization and quality standards.
• Participates in trainings/meetings with Payers, internal departments, offshore partners, Client contact(s) and TES Management, etc. to address trends in denials or unprocessed claims
• Assists in identifying current and/or potential billing issues specific to outstanding receivable
• Presenting data to appropriate parties and partnering to develop resolutions

• Participates in daily production assignments that will continue to develop understanding and knowledge of processing guidelines and expectations of respective client(s) payer mix
• Ability to take patient phone calls and assist Customer Service when business needs arise
• Assist in other duties as assigned

What are the requirements needed for this position?

• Associate Degree in Business, Healthcare Administration or related field; or equivalent
• 3+ years of related work experience; including a minimum of 2 year revenue cycle experience required
• Intermediate to Advanced working knowledge of MS Excel, MS Word and MS Outlook
• Strong customer service experience

What other skills/experience would be helpful to have?

• Knowledge of enterprise billing system
• In depth knowledge of various insurance policies and procedures related to claim adjudication and payment processes.
• Ability to work independently with minimal supervision
• Excellent written and oral communication skills
• Strong attention to detail
• Represents the office/Organization in a positive manner; supports and encourages strong morale and spirit in his/her team.
• Can marshal resources to complete tasks and orchestrate multiple activities at once to accomplish goals and meet specific deadlines.
• Ability to solve difficult problems in a timely manner with efficient resolutions
• Works well with others; ability to work with and communicate with individuals of varying disciplines.
• Employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and talk or hear. Employee must occasionally lift and/or move up to 25 pounds

What are the working conditions and physical requirements of this job?
General office duties and conditions

Position is 100% on-site; Monday through Friday 8am to 4:30pm or 8:30am to 5pm

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.