Client Service Associate

We are looking for a Client Service Associate. We seek a career-oriented individual that can thrive in a collaborative environment and enjoys the challenges of providing exceptional service to our clients. Duties are varied and can include: preparation for client review meetings, responding to client inquiries, meeting follows up, and maintaining and updating client files.

Salary range: $37,000.00 - $43,000.00 per year.

Responsibilities:

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  Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.

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  Onboard new client accounts, which includes the collection of required documentation and client information
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  Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
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  Greet and service clients in a professional and friendly manner while developing positive client relationships.
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  Collaborate with the sales, design, procurement, and construction teams to improve workflows.

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  Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.

Requirements:

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  Previous customer or client service work or related experience preferred.

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  Strong written and verbal communication skills.
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  Detail-oriented with the ability to line up and organize workflow.
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  Able to accomplish a variety of tasks in an efficient, organized manner.

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  Ability to multi-task, manage through conflict and use priority setting to accomplish goals required.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.