Client Relations Associate

EMG Marketing is a mashup of individuals with a passion for direct marketing, sales, brand development, and client acquisition. Our clients work with us because of our expertise, industry knowledge, and our ability to integrate tactical direct marketing campaigns into their broader marketing strategy. Our clients rely on us to help them interact with their customers and grow their businesses, which is why we are hiring a Customer Relations Associate to join our Philadelphia team immediately.

The Client Relations Associate develops a dynamic relationship and supports a variety of teams throughout the organization. A best-fit candidate should be competitive, collected, professional, and comfortable with all modes of communication. The Client Relations Associate role requires a problem-solving mindset, as well as flexibility to be assigned to different territories according to the company's clients needs. The Client Relations Associate will also act as a bridge between clients and consumers to ensure both needs are met. The role requires an entrepreneurial, problem-solving mindset and strong communication skills.

Responsibilities of the Client Relations Associate:

• Ensure positive client experience through high-quality service and communication
• Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up
• Learn and master all client product knowledge in order to be able to answer any consumer questions and overcome objections
• Become familiar with company tablets and software to be able to keep records of consumer interactions and sales information
• Participate in daily team meetings and contribute individual ideas and suggestions on how to improve in any areas
• Maintain open lines of communication with leadership and management as well as amongst team members
• Master the full sales cycle in order to complete sales for select consumers
• Follow all CDC and client compliance guidelines when working with consumers in order to ensure the safety of all
• Be cross-trained on how to lead, coach, and mentor newer Representatives

Requirements of the Client Relations Associate:

• 1+ years of experience working in sales, marketing, or other consumer facing roles
• Must be adaptable in order to keep up with the ever-changing market
• Must be able to work both independently and as part of a team and be able to switch back and forth from both seamlessly
• Must be a self-starter and be driven in order to grow beyond an entry level position and into that of leadership

Perks of the Client Relations Associate:

• Personalized training tailored to the individual
• Uncapped growth based on an individual basis
• Unlimited access to training resources and mentorship opportunities
• Virtual networking conferences
• Yearly company-paid retreats
• A supportive, upbeat and positive environment

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• Health insurance
• Paid training

Schedule:

• Monday to Friday
• Weekend availability

Work Location: Multiple Locations