Client Partner - Healthcare

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Client Partner is a strategic business leader responsible for managing a portfolio of accounts for the Heathcare vertical for Publicis Sapient. This includes expanding relationships, building a pipeline of additional opportunities and closing incremental business within existing accounts. You should have a proven track record of building business in the area of professional services centered on digital transformation in the Healthcare industry. Your experience should include: experience in consulting, managing relationships, identification of prospective buying points and respective decision makers and building relationships with them, development of tailored marketing/sales strategy, leading pursuit teams, creating & presenting proposals with support of a cross-functional teams and winning new business.

As the “ultimate” advisor to the client, the Client Partner must align the client’s expectations and Publicis Sapient’s deliverables in a way that supports the client success and yields outcomes that are meaningful for them.

Your Impact

• Manage all aspects of a client relationship such as building & managing executive relationships, creating an opportunity pipeline, ensuring client satisfaction with PS services and managing all commercial operations for the account(s)
• Have a partnership mindset and align with C level executives as a Strategic Trusted Advisor. Understand the client’s culture, capabilities, team structure, decision-making process and take decisions to ensure success for the client
• Demonstrated ability to take a consultative approach to engaging with executives
• Ability to listen, discern business issues driving the “Ask”, frame pertinent questions to shape and conceptualize likely solutions
• Demonstrated ability to take initiative, be self-driven and drive business opportunities towards an outcome
• Bring an integrative mindset geared towards combining Publicis Sapient and Publicis Groupe capabilities with an aim to solve client’s business problems
• Stay abreast of client’s industry trends as well as trends in the digitally enabled world. This also includes how they affect client’s business and marketing initiatives
• Establish and nurture strong client relationships across business, information technology, operations, vendor management and procurement functions
• Accountable for ensuring that all delivery teams engaged on the account(s) are upholding the quality on client deliverables and that we are meeting our contractual obligations to the client
• Accountable for a thorough understanding of and the up to date maintenance of the P&L for the portfolio of account(s)
• Take ownership of monthly, quarterly and annual revenue targets and ensure contractual arrangements meet defined commercials goals

Your Skills and Experience:

• Successful track record of building and managing business within a professional services/ consulting/ technology services environment or equivalent within the industry
• Strong understanding of the Healthcare sector
• Prior experience in working within or providing services to Healthcare companies, Midstream firms, Retailers, etc
• Experience of providing services to sectors other than Heathlcare is a nice to have
• 3+ years of client/account management experience with primary accountability for peer-level client relationships at the C levels or equivalent within the industry
• Awareness of Healthcare industry trends, challenges, opportunities and disruptors
• Accountability for drawing up and delivering on annual client revenue and other goals
• Demonstrated ability to take a consultative approach to engaging with executives
• Ability to listen, discern business issues driving the “Ask”, frame pertinent questions to shape and conceptualize likely solutions
• Must be able to navigate a large organization and have the power of persuasion through content and confidence
• Demonstrated ability to work across internal organizational functions to cast, pitch and sell deals with relevant subject matter expertise and practice leads
• Extensive experience in creating pitch books, responses to RFIs and RFPs
• Ability to lead small and large multi-disciplinary teams; build a team culture and making sure team understands client strategy, the impact they are creating, inspiring them, working with them on expanding the account (new opportunities)
• Strong written & verbal communication skills including presentation skills
• International experience is a nice to have
• Bachelor’s Degree minimum with advanced degrees preferred
• Flexibility and mobility is required to deliver this role as there may be requirements to spend time onsite with our clients
• Location preference – anywhere in USA

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicissapient.com or you may call us at +1-617-621-0200.