Client Manager

NOTE: THIS POSITION HAS THE ABILITY TO WORK REMOTE UNTIL FURTHER NOTICE!

The current healthcare landscape is ever-changing, but the desire to provide patients with better, more affordable care is consistent. Healthcare providers are working to evolve and support population health management and today’s value models, but there is still uncertainty in the market. Providers need a proven, integrated approach that takes the best of today’s technology and matches it with deeply experienced professionals.

Innovista Health Solutions is an Illinois-based service organization with management services operations in Illinois and Texas. We are currently looking for a Client Manager in our Oak Brook, IL office. At Innovista, we believe that positive forward movement in today’s uncertain healthcare market stems from the combination of innovative programs and dedicated people. Join the Innovista team and lead the charge to a better, more efficient healthcare system.

JOB SUMMARY:

The Client Manager (CM) is the client advocate within Innovista and serves as the primary point-of-contact between Innovista and the Client. Provides leadership, organizational oversight and program facilitation for the success of the client. The CM is the internal and external conduit for communications pertaining to the client. The objective of the CM is to understand client needs/objectives, working with the Client Management Director (CMD) and other internal and external constituents to execute projects and campaigns accomplishing daily, weekly and monthly objectives. Responsibilities include, at the direction of the CMD, oversight of key functions of Client Management Representatives, and collaboration with Contracting & Network Development and Medical Management, and with CMD, creation and monitoring of the overall P&L for the account. As a member on the Client Management team, this position assists and collaborates with others throughout the organization to assure achievement of organizational goals.

DUTIES AND RESPONSIBILITIES:

• Works with CMD to build P and L and client-based goals
• Conducts regular client account reviews ensuring client goals and expectations are met.
• Foster client vision and strategy while establishing clear expectations in collaborating with the client.
• Build and maintain client relationships with key client leaders, physicians and staff.
• Ensures client issues are being resolved/processed in a timely manner.
• Collaborates with client, internal partners, and external payers to identify new opportunities for client to drive membership and profitability growth.
• Champions and supports process improvement and deliverables to support client requirements
• At the Direction of the CMD, oversees Client Services Representative in delivering services to client
• Actively partner with other operational areas including Finance, Claims, Customer Service, MM, and IT/Reporting to support client.
• Contribute to team planning and budgets.
• Interact with providers, vendors, members, regulators, other external constituents, organizations and persons in a manner that assures a positive, professional customer experience with Innovista.
• Contribute to team planning and budgets.
• Interact with providers, vendors, members, regulators, other external constituents, organizations and persons in a manner that assures a positive, professional customer experience with Innovista.
• Perform other duties assigned

• Bachelor’s degree or equivalent experience required.
• At least 4-5 years of relevant professional experience, including health care services/managed care/consulting, with a minimum of 3-5 years’ experience with delegated commercial models.
• Knowledge of process improvement, population health, and health systems planning.
• Demonstrate excellent organizational skills.
• Demonstrate effective verbal and written communication skills.
• Demonstrate analytic skills when problem solving.
• Proficient in MS Office Applications and ability to learn department and job specific software systems.
• Demonstrate high attention to detail and a high degree of accuracy
• Able to commit to Innovista’s corporate mission and values
• Able to switch priorities in a positive and effective manner when directed by Company leadership.
• Able to effectively communicate technical concepts with team members and basic business concepts with team members and internal customers.
• Valid Driver’s License and vehicle required. Ability to travel for client meetings within the state required.
• Eligible for consideration of partial work from home status upon completion of probationary period as designated by the direct supervisor.

BENEFITS:

Innovista is dedicated to hiring passionate individuals who embody our core values: integrity, determination, and teamwork. We recognize the importance of work-life integration and seek to provide our employees with competitive benefits, which include:

• Comprehensive health plan options, dental, and vision coverage subsidized by Innovista
• Opportunity to work from home, based on position and manager discretion
• Company-paid benefits, such as short- and long-term disability, employee life, and AD&D
• Discretionary bonus
• 401(k) with company match
• Opportunity for career advancement and growth
• Flex time options may be available

We do not post salary ranges. Salary ranges posted on other sites are not tied to our labor market specifications and are not relevant.