Client Coordinator

This is not your average receptionist position.

This is an opportunity for you to contribute to the wellbeing of the people we serve, develop a work environment that you love and that supports the whole group, and also have the flexibility and support to grow professionally!

The Client Coordinator is a critical role in our client’s care and the smooth functioning of the entire clinic. Very often, this person introduces potential clients or referring partners to our practice and will therefore be important for projecting our mission. Kemper Pelvic Physio is in a rapid growth phase and the ideal person will be ready to play an integral role in shaping the logistics and organization of the business.

Please note - this position will start as part-time, progressing to full-time. This is an amazing opportunity to be truly influential in the design, flow and function of your office home! You will work closely with our current client coordinator to train and provide these services. The position hours would be focused in late morning through afternoon for now, progressing into full-time over the next months.

What qualities would make for a great candidate?

• Thoroughly understands the services and clientele of our clinic (please review the website prior to contacting us).
• Greets all clients who enter the practice with a smile and a warm attitude.
• Answers/Returns phone calls to the practice promptly and courteously. Give information over the telephone within knowledge limits.
• Communicates with physical therapists and other staff as needed regarding potential and current clients, relaying messages, and addressing any concerns.
• Enters client information into online system and necessary documents.
• Assists clients in obtaining insurance reimbursement.
• We are an out-of-network facility - you will NOT need to navigate insurance filing and verification!
• Schedules appointments and manages cancellation list.
• Calls/E-mails reminders to clients as needed.
• Faxes notes/information to other providers or insurance companies as needed.
• Manages potential referral/client leads, and follow-up appropriately.
• Maintains strict confidentiality according to HIPAA Privacy & Security Rules.
• Maintains cleanliness and organization in the office including stocking and managing supplies and linens, light cleaning, and regularly sanitizing office.
• Manages social media accounts, has comfort level for creating templates for content.
• Other administrative tasks may be included to assist in clinic operations.

Qualifications/Requirements.

• High School Degree or higher.
• Minimum 1 year customer service experience, preferably in medical field (even better if the experience has been in physical therapy).
• Fully vaccinated for COVID.
• Excellent written and oral communication skills.
• Proficient in Google Docs/Sheets, Microsoft Word and Excel.
• Able to navigate multiple computer applications simultaneously.
• Commitment to creating an ideal customer service experience for our clients and referrers.
• Compassionate, empathetic, honest, team player.
• Self-starter that excels in project and time management.
• Dependable, punctual and reliable.
• Detail-oriented and excels in organization.
• Problem-solver, flexible, and works well under pressure.

If interested in this position and want to join the crew - please respond with 1) your resume and 2) a **personalized** cover letter telling us about why you are the perfect fit. We look forward to hearing from you!

Note: Responses that do not meet these specifications will not be reviewed.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All staff and clients currently mask for in-person interactions. All staff are vaccinated. Air filters are in place and cleaning protocols followed.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location