Client Care Coordinator

JOB RESPONSIBILITIES**

• Accurately maintains assigned client schedules (100-150 patients) creating master schedules for new and existing clients in scheduling system to create Home Health Aide schedules.
• Makes all changes and adds appropriate notes daily to schedules for cancelled, refused services, changed assignments, missed visits discharged patients and approved overtime as they occur.
• E-mails/E-faxes service changes to contracts daily within the designated time frame. Communicates verbally with contract nurses regarding admissions, hospitalizations, discharges expirations and occurrences.
• Arranges visits according to plans of care as directed by contract nurse or agency’s clinical manager. Reviews plans of care and resolve discrepancies with contract nurses or agency’s clinical manager.
• Prepares probationary and annual performance evaluations for Home Health Aides.
• Reviews alerts, missed visits reports through scheduling/telephony system daily. Contact paraprofessionals who appear on the “missed in/out reports” daily. Document contact with paraprofessionals in scheduling system daily.
• Conducts weekend/holiday confirmations for active clients and document conversation with Home Health Aides in HHA Exchange.
• Contacts Home Health Aides to assign cases, notify of changes and schedule for in-services. Review the plan of care with each Home Health Aide assigned.
• Reviews and rectifies “temp” reports, pre-billing reports, call dashboard reports and exception reports through scheduling system daily to ensure accuracy in visit verification.
• Participates in daily on-call morning reports and other agency meetings as required.
• Communicates via e-mail daily with on-call coordinator to report outstanding issues.
• Provides weekend/weekday evenings on call duty and coverage for absent Client Care Coordinators/ Visit Verification Coordinator as needed.
• Conducts customer service calls to a minimum of 5% of active clients daily. Documents the communication with clients in HHA Exchange.
• Participates in the organization’s Continuous Quality Improvement process.
• Plans, organizes and provides clients with appropriate Home Health Aide services in a timely and efficient manner.
• Ensures all shifts are filled to meet clients’ needs and maintain/increase revenues.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE: **

• High School Diploma. Associates degree in Health Services or another related field preferred.
• Scheduling and customer service experience - health care facility.
• Proficient in Microsoft office (Word, Excel, PowerPoint, Outlook)
• Proficient in utilizing HHA Exchange software.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• scheduling: 1 year (Preferred)

Work Location:

• One location

COVID-19 Precaution(s):

• Remote interview process