Client Administration Specialist

Overview: ViaPath is currently seeking Client Administration Specialists to join our team in Sacramento, CA. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, handle all system and site administration duties, ensuring all internal processes, procedures, and contractual repair timelines are adhered.Responsibilities:

• Respond and research reported problems the same day as received so that there is a timely response to ensure that we are meeting or exceeding contractual obligations.
• Check in daily with facility administration or designated customer point of contact to ensure problems, issues, or concerns regarding the repaired service/components are addressed in a timely manner so that positive client relationships are developed and maintained.
• Assist warehouse team on an as-need basis with inventory and shipping/receiving.
• Compile and maintain various reporting with services and components as required.
• Perform other tasks, duties and projects as assigned by the Field Service Manager.

Qualifications:

• High school diploma or equivalent
• Minimum of 2 years related customer service experience in the field of telecommunications; or equivalent combination of education and experience. Previous experience with correctional environment is highly desired, but not required.
• Effective communication skills, ability to write, speak and communicate fluently in the English language required; ability to do the same in other languages is a plus.
• Ability to independently follow up on outstanding tasks and meet deadlines.
• Ability to work in a fast-paced environment supporting multiple customers.
• Must be proficient with MS Office software and Windows based computers; extensive knowledge of Excel and Share Point is preferable.
• Experience working within the X-ray scanner and metal detector field is desired.
• Must be available for rotating weekend coverage/call outs as scheduled.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
• Possible local travel to customer sites; must have a valid driver’s license and good driving record.

ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.

ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic or category protected by federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.