Clerical Collector - Temporary Position

Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union (Formerly NEFCU). Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself.

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent- who do the right thing, present a can-do spirit in a culture of fun, fulfilment, advancement and development. Find your joy here, every day.

We give you:

• Open communication and an amazingly positive staff
• Managers who value input from their employees—we believe in you!
• A friendly, inviting work environment
• Work that feels like a second home with family events hosted by Jovia!
• Leaders who are involved, transparent and coach you
• Professional development and a perfect atmosphere for learning
• Fun social activities to nurture creativity and teamwork
• Great benefits – Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)
• New in 2020! School Loan Repayment & Gym Reimbursement! (Full Time employees)
• Lots of growth and advancement potential
• A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO!

What you will be doing:

• Ensure accounts are charged off properly and referred to the appropriate attorney or collection agency.
• Respond to and act on information subpoenas and restraint notices/levies is served with Jovia within a timely fashion (restraint notices/levies 5 days, information subpoenas 10 days).
• Process approved charge offs on appropriate systems for loans, lines, credit cards, and negative deposit relationship accounts.
• Work overdrawn savings and checking accounts:
  • Produce and mail letters to members at established intervals regarding overdraft status.
  • Recommend and report deposit accounts to be charged off based on established criteria.
  • Report charge-off and paid charge-off accounts into appropriate external system.
• Summons & Complaints – notarized and provided to department manager for signoff
• Prepare and present supporting information and documents for Management review in the event of an Attorney’s request for review.
• ACH Warehouse, Visa Sweep report

What we need from you:

• High School graduate
• PC literate with word processing and database software experience (MS Word and Excel)
• An aptitude for figures
• Self-motivated, detail conscious, an ability to insure quality of work completed.
• Good verbal, written, and telephone skills.
• The ability to work in a team environment.
• Must incorporate time management skills and maintain required performance expectations.

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!