Clerical Associate

OVERVIEW

The Clerical Associate performs general clerical duties, including processing daily paperwork, filing, and providing other administrative support in a timely and efficient manner.

RESPONSIBILITIES

Operations Support

• Provides administrative support as it relates to general administrative duties, including answering the phone, typing, filing, copying, etc.
• Processes daily paperwork (i.e. work orders, reports, invoices, check requests, etc.), then reviews and follows-up regarding the status of the paperwork.
• Handles collection and distribution of mail and courier deliveries, then forwards and redirects when necessary. Updates resident mail card file/list for forwarding purposes, if applicable. Takes mail to post office as needed.
• Maintains current and accurate records through use of computers and/or other documentation in accordance with company standards and federal, state, and local standards, guidelines, and regulations.
• Adheres to the records management system policy and procedures for the department and ensure departmental staff does the same.
• Operates within the standard practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

Customer Relations and Service Delivery

• Interfaces with life plan community and/or home health & hospice staff, residents, patients, and family members as an administrative contact and liaison by answering questions, providing information, and ensuring appropriate follow-through and/or resolution is executed in a pleasant, professional, and timely manner.
• May fill in for the Receptionist answering the multi-line telephone system and directing calls to proper departments and/or staff, monitoring the main entrance, greeting and directing visitors, verifying who is entering the building, and maintaining the sign-in log for visitors, volunteers, and vendors. Also, calmly handles all emergencies with resident alert alarms, fire alarms, etc.

All other duties as assigned.

QUALIFICATIONS

Education

• High school diploma or equivalent required.

Experience

• Six months experience in an administrative/clerical position preferred.
• Must be able to type a minimum of 50 words per minute.
• Knowledge of office machines, equipment, and procedures required.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

LOCATION INFORMATION

Ohio Living Dorothy Love is Sidney’s premier life plan community. Services include long-term nursing care, memory care, short-term rehabilitation, outpatient therapy and assisted living. The campus also offers independent living apartments and ranch homes. Most importantly, we’re a company that:

• chooses to operate as a faith-based, not-for-profit organization
• makes its mission the heart of our organization
• has a reputation for consistently exceeding the needs and expectations of those we serve
• provides an engaging, team-oriented workplace dedicated to career, family and faith
• commits to recognizing our employees for a job well done

We’re looking for people who:

• have a passion for helping people, solving problems and contributing to a positive work environment
• are excited about bringing their personal standards and ideals to work each day
• understand that HOW you do your job is just as important as WHAT you do in your job

Why work at Ohio Living Dorothy Love?
Our residents and employees have access to the campus wellness center, indoor track, library, video nook, and walking trails throughout our 294 acres of beautiful countryside. Depending on an employee’s status, they may benefit from:

• competitive wages
• affordable medical, dental, and vision insurance
• 403b retirement savings
• paid time off including your birthday
• training, continuing education, and education assistance
• pay advances up to $500
• free meals/meal allowance
• the latest technology
• unlimited career opportunities
• and much more!

Who is Ohio Living?
Headquartered in Columbus, Ohio Living is one of the nation’s largest not-for-profit, multi-site senior living organizations. Since its founding in 1922, Ohio Living has defined the highest standards of quality of life for adults through its 12 life plan communities and Ohio Living Home Health & Hospice in 50 Ohio counties.
Our mission is to provide adults with caring and quality services toward the enhancementof physical, mental and spiritual well-being consistent with the Christian Gospel.
Our Values:
Care • Integrity • Customer Service
Innovation • Financial Stewardship • Leadership