Claims Supervisor, Crop Risk Services

Position Summary:

The Crop Risk Services (CRS) team maintains strong relationships with a network of third party agents that sell government-subsidized as well as CRS crop insurance products to help mitigate the risk and uncertainty of loss for America’s farmers. The CRS Crop Insurance Adjusting staff plays a key role in delivering superior customer service to its customers and agent network and ensuring claims are adjusted accurately and timely on each insurance policy in accordance with the US Department of Agriculture’s Risk Management Agency (RMA) guidelines. As we continue to grow, it is an exciting opportunity to be part of an integral piece of our CRS operation, where the service culture combined with our brand and innovative IT systems has positioned us to be the fastest growing crop insurance company in the last six years.

Claims Supervisor Responsibilities:

• Supervise all aspects of the claims department within the specified geographic region.
• Work with the National Compliance Manager to ensure that Crop Risk Services is compliant with RMA guidelines.
• Provide a weekly recap report to the Decatur office outlining progress made and problems encountered.
• Contact the marketing rep, agent, underwriter (if needed), and the Decatur office to make them aware of any problems that arise in the field. The quicker the better.
• Talk with sales reps weekly to discuss any issues or concerns that agents are having.
• Accompany the sales rep on visits to agencies within your territory to have a face to face meeting with agents.
• Contact the National Compliance Manager or their designee when a claim turns into a $500,000 loss that requires a review.
• Complete the audit of adjusters’ expense accounts in a timely manner.
• Work with individual adjusters to ensure they are proficient with all programs used by the company.
• Effectively manage claims’ staff in your region, rewarding/reprimanding when necessary.
• Represent CRS in a professional manner and make certain that adjusters in the area do the same.
• Promote the CRS service standards to your adjusting staff.
• Complete yearly performance evaluations of all adjusters within the region under the direction of the Regional Claims Manager.
• Make an effort to personally visit with agents to ensure adjusters are satisfactorily handling claim load.
• Provide update at agent training meetings in the area.
• Communicate with the sales managers in your area on a weekly basis.
• Other duties as assigned.

Requirements :

• Must become Crop Adjuster Proficiency Program (CAPP) certified within 1 year
• Maintain state license where applicable
• A minimum of two years of college with a farming or agriculture background
• Bachelor Degree; preferably in Business Administration or Agriculture
• Must be able to make decisions using sound judgment
• Ability to work within tight deadlines
• Willingness to use own initiative with minimal supervision
• Proficient in Microsoft Office
• Excellent interpersonal, written, and verbal communication skills
• Perform follow-through communication on assigned tasks
• Must be able to travel within the assigned territories

The job can only be performed in the state location(s) listed.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

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