Claims Specialist- Cyber

We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own. Take it seriously. Make it fun. Know it matters.

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

AXA XL provides cyber insurance and technology professional liability on an open brokerage basis to start-up firms all the way up to the Fortune 500. As digital threats grow more sophisticated, malicious and hard to detect, our focus on innovation by providing tailored solutions to complex risks has earned AXA XL the reputation as an industry leader. An increased dependence on technology brings increased vulnerabilities. Data breaches threaten the security of financial, customer, employee and other proprietary data, and, at any time, a cyber-attack can disrupt a company’s operations.
We have an exciting opportunity for a Claims Handler - Cyber to join a dedicated professional claims counsel team in a rapidly growing and dynamic segment.

You will report to the Practice Leader and Head of Cyber Americas.

What will your essential responsibilities include?

• Managing assigned complex Cyber and Technology claims across multiple jurisdictions, setting the case strategy for these claims in partnership with Casualty Practice Leaders and Claims Management taking all available steps to achieve the optimal outcome.
• Litigation management of Cyber and Technology Errors and Omissions (E&O) liability claims including: retention of counsel, strategy planning and analysis that may include alternate dispute resolution, direct negotiations and/or trial management.
• Developing and maintaining corporate client relationships, working closely with client in-house counsel establishing effective risk management strategy both on an individual case basis as well as on overall strategic planning towards mitigation of future claims.
• Maintaining expertise with the products, services, priorities and target markets to more effectively enable clients to uncover hidden cyber risks.
• Working with underwriters with respect to the creation and development of insurance contracts, products, and services.
• Producing internal reporting and ensuring that reserves are set according to best practice guidelines.
• Coordinating and managing communication with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring we are providing the highest level of customer service.
• Responsive claims management in direct coordination with a diverse team of specialists: computer forensics, data breach notification and call center services, credit and ID monitoring, public relations and expert legal counsel.
• Identifying, monitoring, presenting and reporting on emerging liability and coverage trends.

We’re looking for someone who has these abilities and skills:

• A Bachelor's Degree and a Juris Doctor (J.D.) are required.
• Legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role. Technology / Cyber sector, and / or insurance coverage experience is highly preferred.
• A strong background in the following areas of insurance and claims coverage law are highly coveted: Cyber & Technology, Privacy and Data Breaches, Libel & Slander, Trademark, Defamation, Media with prior handling of matters involving Errors & Omissions Professional Liability Claims.
• Exceptional organizational and time management skills with the ability to perform accurate mathematical calculations.
• Strong collaborative skills in a fast paced team-centric environment with the ability to present information in a clear, insightful and concise manner.
• Strong interpersonal, presentation, written and verbal communication skills.
• The ability to demonstrate critical thinking, decision making and problem solving skills.
• The ability to travel a minimum of 10-15% of the time is anticipated.
• Continuing education or professional designations in insurance underwriting and information privacy including Registered Professional Liability Underwriter (RPLU), Certified Information Privacy Professional and Chartered Property Casualty Underwriter (CPCU) are preferred but not required.