Claims Analyst, SPARC Group

The Claims Analyst monitors chargeback claims, verifying and updating information in our system, reviewing customer portals, compliance manuals and working with Sales, Operations, Customer Service & A/R to properly investigate all types of operational chargebacks.

• Work to determine which charges are eligible for reimbursement, ability to negotiate with customers on payment for recovery and following up to ensure that payments are properly applied.
• Actively research and work to resolve chargebacks in a timely manner. Work with cash appliers to ensure charges are expensed appropriately.

Good communications skills, written & verbal.

Ability to multi-task, detail oriented & organized, very good follow-up skills.

Ability to conduct detailed research is needed when verifying claims.

Able to work independently and with others.

Good Computer Skills, Microsoft Office Suite.