Chief Strategy & Product Officer - Customer Experience Management (CXM) - Remote

Position: Chief Strategy and Product Officer - Customer Experience Management (CXM)

Location Remote - Global (US or Europe)

The Chief Strategy and Product Officer is entrusted with the following tasks:

• Product/Solution Messaging & Positioning

  • Define CXM solution directions and features to maximize market acceptance and sales potential

  • Perform market research to help identify new product opportunities

  • Develop and implement competitive positioning strategies and tactics

  • Formulate detailed business and marketing plans to develop solutions to support the corporate strategic objectives

• Product Readiness & Launch

  • Plan pre-launch activities, product launches, follow-up activities and on-going market support together with the team

  • Supervise and Assist in the development of marketing materials

  • Modify plans to ensure all financial and business goals and marketing strategies are met

  • Create packaging and pricing that optimizes sales productivity and customer value

• Sales Readiness

  • Manage CXM solution business to exceed targets

  • P&L Responsibility: Ensure that the CXM solution delivers significant revenue within the investment case framework.

  • Drive the partner strategy, if applicable, to support the achievement of the goals

  • Grow customer reference base to drive strong brand recognition of this CXM solution at a Global or Regional Level, depending on business case

  • Track and evaluate solution performance, including revenue, average sales price, etc.

  • Responsible for competitive analysis of all verticals and communicate to the Sales Team

  • Ensure sustainable differentiation is identified and communicated internally and externally

  • Together with Sales Enablement, Develop and maintain sales kit for the related BU salespeople

• Voice of the Customer to R&D

  • Engage with customers, prospects and others in the market to understand needs, position our capabilities, and be the market-facing driver of the product roadmap

  • Track customer acceptance of new and existing products

• Analyst and Market’s Relations Support

  • Deal with Analysts to benchmark our roadmap and vision related to technology and market’s trends

  • Discuss with Analysts on their views on the CXM solution offering and influence them

  • Support tradeshow and workshop coordination for products

  • Attend key events of the CXM solution market at Executive Level

• Works closely with all relevant teams internally to build and develop a consistent high-performance value-based team able to achieve goals and targets

Position Requirements:

• Essential requirements for this role:

• Master’s Degree in Engineering or Computer Science.

• At least 15 years’ experience in B2B and Saas Software business, in a Business Development, Marketing and/or Product Marketing position

• At least 10 years in a Leadership position

• Strong and successful entrepreneurial experience

• Saas & B2B Software business experienceStrategic and Operational thinking

• Successful track record in an Entrepreneurial environment

• Successful experience in building a new business unit

• Highly motivated, self-sufficient and results orientated

• Strong customer networker, in both senior line of business and IT contacts

• Highly proficient communicator and team player

• Passion for the technology-based products and services

About Quadient:

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!) We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Because connections matter.

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.