Cherrybell Pharmacy - Float Pharmacy Technician

The Pharmacy Technician serves in a direct service role as part of a team providing quality pharmacy services to El Rio Health patients. In this role, the Pharmacy Technician is responsible for preparing medications for patient consumption under the general supervision of a licensed pharmacist and providing varied administrative support requiring some independent judgment for the Pharmacy Department at a clinic location assigned by management. As a Licensed Pharmacy Technician, the defined duties and responsibilities for this position will require compliance to the regulations and standards of the Arizona State Board of Pharmacy, and the Policies and Procedures of El Rio Health. An employee in this position works with general supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution.

The primary goal of the El Rio Health Pharmacy Technician is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:

• Performs and/or completes all assigned pharmaceutical and clerical duties, tasks, responsibilities, and assignments supporting Pharmacy operations within established time frames; meeting established rates of performance for the quality and quantity of work for the position; demonstrating a level of quality, efficiency, and accuracy in the employee’s job performance that guarantees the highest standards of excellence.
• Maintains at all times patient and/or employee confidentiality by controlling the environment and information being disclosed to individuals ensuring full compliance with all HIPAA and corporate compliance standards.
• Gains and maintains the knowledge, understanding, and technical skills required to perform all assigned duties, tasks, and responsibilities including those based on the application of scientific pharmacy principles and practices, such as:
• Receives and intakes prescriptions for dispensing by the pharmacist by:
• Ensures that information on the prescription is complete and accurate.
• Retrieving, counting, pouring, weighing, and at times mixing medications for verification by the Pharmacist; prepares, and packages medications for Pharmacist review.
• Refers patients with questions regarding prescriptions, drug information, or health matters to a pharmacist.
• Ensures that all patient and prescription information is correct and entered into the pharmacy operating system.
• Verifying patient information and eligibility data; and
• Recording all prescriptions and disbursements.
• Identifies and resolves any insurance billing exceptions.
• Ensures the timely and efficient performance of check out processing with patients.
• Performs clerical duties, such as answering phones and cash register operation.
• Maintains pharmacy equipment and work areas to department standards.
• Gains and maintains a comprehensive understanding that ensures compliance with Federal, State, and 340B Drug Pricing Program regulations, standards, and laws; as well as any standards and requirements for third party funding sources.
• Maintains the integrity of the 340B Drug Pricing Program to ensure only eligible patients receive 340B drugs.
• Works closely with medical and dental staff to ensure a high level of service.
• Demonstrates the desired level of customer service in all interactions with patients and internal clients; answers and responds to all incoming calls, emails, and inquiries in a timely and effective manner; responding to questions or requests and forwarding any issues or complaints for resolution.
• Maintains proficiency in the electronic health record to be able to perform tasks such as look up health records, financial records, and referrals.
• Demonstrates an understanding of and proficiency with the application of all Joint Commission Accreditation standards and reporting requirements applicable to a Pharmacy Technician.
• Communicates effectively using verbal, written, and interpersonal skills when interacting with patients, visitors, employees, and internal/external clients or representatives successfully conveying and exchanging information in a positive manner.
• As a team player demonstrates self-initiative by being aware of the work environment so that you can act to assist co-workers and others while maintaining and enhancing a respectful and positive attitude in the work environment. Serves at all times as a positive and effective employee role model.

Gains and maintains a proficient and comprehensive understanding of all organizational money handling policies and procedures, ensuring compliance at all times while demonstrating a high level of accuracy and a minimal error rate.
Accurately handles all cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedures; collecting copayments and coinsurance amounts from patients, ensuring issuance of required receipts for all funds received and transactions.
Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all pharmaceutical or organizational supplies and resources.
Assists patients in finding affordable medication solutions by means such as referring them to community health advisors, assisting them in finding manufacturer coupons, or assisting them in finding alternate therapy.
In accordance with policies and procedures ensure that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner.

Other Duties and Responsibilities:

• Gains and maintains a proficient and comprehensive understanding of all organizational money handling policies and procedures, ensuring compliance at all times while demonstrating a high level of accuracy and a minimal error rate.
• Accurately handles all cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedures; collecting copayments and coinsurance amounts from patients, ensuring issuance of required receipts for all funds received and transactions.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all pharmaceutical or organizational supplies and resources.
• In accordance with policies and procedures ensure that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner.
• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
• Completes all training and performance requirements necessary to maintain licensing as a Pharmacy Technician on a bi-annual basis in compliance with all Arizona State Board of Pharmacy requirements.
• Employees must maintain their skills proficiency with El Rio operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
• Performs other duties as assigned.

This job description has been reviewed to ensure that the minimum essential functions and basic duties have been included to successfully perform the duties, tasks, assignments, and responsibilities of this position. Additional functions, duties, tasks, or requirements may be assigned by supervisors as deemed appropriate to meet organizational operations.

Minimum Education and Experience:

• High School Diploma or General Education Diploma (G.E.D).

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• A current License as a Pharmacy Technician in accordance with the Arizona State Board of Pharmacy requirements.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Core Competencies:

• Customer Service
• Active Listening
• Knowledge Retention
• Attention to Detail
• Service Recovery
• Organization

Supervisory Duties:

• None

Language Skills:

• Effective customer-facing and presentation skills.
• Interact diplomatically with the public in a continuous public contact setting.
• Ability to listen, communicate, and interact with a wide range of diverse individuals and personalities in a professional manner at all times.
• Ability to respond effectively in writing and verbally to internal and external customers.
• Write grammatically correct routing business correspondence such as brief transmittal memoranda.

Computer/Mathematical Skills:

• Intermediate skills with MS Office, including Word, Excel, Power Point, Outlook, and the internet.
• Ability to apply concepts such as fractions. Percentages, ratios, and proportions to practical situations.

Other Skills and Abilities:

• Ability to multi-task and maintain a professional composure in stressful situations.
• Excellent organizational and time-management skills.
• Ability to interact with persons of various social, cultural, and economic and educational backgrounds for the purpose of providing exceptional guidance and customer service.
• Ability to effectively identify problems and situations where limited standardization exists, and which need to be forwarded for supervisory review and direction for successful resolution.
• Understanding of general cashiering and money handling principles and procedures.
• Knowledge and understanding of inventory maintenance principles.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

All employees are required to undergo drug testing prior to employment and, will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a Non-profit 501 (c3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.