Chat Billing Agent (April 29th New Hire Class)

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated.

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Company Name: Spectrum

Job Description

Start Date: Friday, April 29th, 2022
Training Information: 5 Week Training; Scheduled: Monday-Friday 2p-11p.
Location: Morrisville, NC (On-Site)
Pay: $20/hr

At A Glance

• Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, while upholding a positive customer experience.
• Profile: A positive, flexible and good written communicator who can multi-task to solve problems. They use patience and strong written communication skills to uncover customer needs, answer questions, and leave a positive impact on every customer interaction.
• Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Are you ready for something new?
This may be a new road for you, but the journey is all mapped out. No matter your background, our quick, thorough, fully paid training can bring you up to speed on our advanced products and services in about four weeks. After that, you'll be the written voice of Spectrum: fielding questions, processing orders, updating account records, and more - all through our chat based platform. Continuing updates help you stay current on our newest products and services. With dedicated coaching always available, we make sure you have everything you need to create a smooth and streamlined experience for our customers and yourself.

What is the Billing Chat Agent role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Chat Agents make a real difference for their customers and the company. You will learn how to answer general billing and payment questions, as well as how to help our customers take full advantage of Spectrum products and services. Your thorough understanding of Spectrum products and services will help you navigate your way to a satisfying customer experience.

It's about learning and growing
This may be new for you, but the journey is all mapped out. No matter your background, our quick, thorough, fully paid training can bring you up to speed on our advanced products and services in about four weeks. After that, you'll be the written voice of Spectrum: fielding questions, processing orders, updating account records, and more - all through our chat based platform. Continuing updates help you stay current on our newest products and services. With dedicated coaching always available, we make sure you have everything you need to create a smooth and streamlined experience for our customers and yourself.

With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Our supervisors are provided the same training you receive, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.

The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, and paid training and time off — we offer free Spectrum products and services where available, education assistance, and a selection of other programs to support team members and their families.

What it takes to get started
The minimum requirements for the Billing Chat Agent are:

• Ability to read, write, speak and understand English
• High School Diploma or GED

Preferred Qualifications
Preferred qualifications for the Billing Chat Agent are:

• 1 year previous customer service experience
• 6 months or more working with computers and multiple software applications

Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.