Certified Crisis Worker - Utah Crisis Line

Overview

Utah Statewide CrisisLine is maintained 24/7 through a comprehensive telephonic system staffed by mental health professionals capable of assessing any individual experiencing a self-defined crisis situation, leading to appropriate crisis stabilization and making appropriate referrals.

Crisis services include screening and triage, psycho-social support, and connection to appropriate resources. Services also include collaboration with local mental health authorities in the state of Utah. As such, the Statewide CrisisLine operates as a dispatch for Mobile Crisis Outreach Teams across the state of Utah.

Primary duties are working on the Utah Crisis Line providing crisis intervention via phone. Also would provide support to other crisis programs when needed.

Huntsman Mental Health Institute Crisis Website

Candidates eligible to apply for crisis worker certification include the following:

• (a) Individuals licensed under Utah Department of Professional Licensing for any health or behavioral health license;
• (b) Individuals with a minimum of bachelor’s degree in a human service related field;
• (c) Individuals certified as a Certified Peer Support Specialist for a minimum of one year;
• (d) Individuals certified as Case Managers for a minimum of one year; or
• (e) Individuals certified as Family Resource Facilitator for a minimum of one year.

Challenges encountered by the incumbent include responding to suicidal and homicidal patients, those who are too irrational to remain at liberty in the community or who may be infected with hazardous infectious agents. There is also a risk of assault from agitated, combative, irrational patients experiencing psychosis from mental disorders or substance abuse.

University of Utah Health is also offering a Sign-On Bonus to Behavioral Health Professionals (CSW, LCSW, ACMHC, and CMHC) with a hire date between May 31, 2021 and August 30, 2021 at a 0.50 FTE (20 hours/week) or greater.

A signing bonus of up to $2,000 is available for new hired Behavioral Health Professionals (CSW, LCSW, ACMHC, and CMHC), prorated to their FTE_ . The bonus is structured as follows:_

• The applicant must be an external candidate.
• The first installment of $1,000 is paid out upon hire.
• The second installment of up to $1,000 is paid out after six months of employment.

HMHI Crisis Line Website

Corporate Overview: University of Utah Healthcare is an integrated academic healthcare system with four hospitals including a level 1 trauma center, twelve community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University Healthcare is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Responsibilities

• Assess life-threatening situations, including risk of suicide and/or homicide, evaluate safety, acuity/danger and determine medically necessary services.
• Actively engage, and make psychological contact, quickly establishing non-judgmental, understanding, genuine, respectful, caring, accepting and empathic relationship.
• Understand and define problems utilizing open ended questions on the what, how, when, where, who continuum to obtain a clear picture of the situation.
• Utilize closed ended questions that obtain information specific to the safety of the caller. This may include suicide prompt questions.
• Mobilize community resources in an efficient and effective manner, and make plans to alleviate the immediate threat/risk.
• Respond with respect and effectiveness and render assistance to individuals in crisis and distress with appropriate regard to their cultural, racial or ethnic background; their religion or language, their socioeconomic status; or other diversity factors.
• Record keeping and policy implementation (e.g. recording essential notes in succinct form within the same work shift so they are useful to the next worker).
• Use of the consultative process, e.g. knowing who to call under what conditions.

Knowledge / Skills / Abilities

• Basic suicidology, including suicide assessment of desire, intent, capability, and buffers
• Intervention strategies including active engagement, active rescue, and collaboration, emphasize safety and prevention
• Cultural/diversity awareness
• Voluntary and involuntary hospitalization criteria and procedures
• Psychopathology, psychiatric diagnosis, psychotropic medication, and substance abuse
• Ability to type at least 30 WPM.
• Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
• Demonstrated excellence in verbal and written communications.
• Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
• Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
• Ability to prioritize and multi-task in a fast paced environment.
• Ability to report to work on time and avoid unnecessary absenteeism.

Qualifications

Qualifications Required

• Basic Life Support Health Care Provider card through American Heart Association or obtain within one month of hire.

Candidates must be eligible to apply for the State Crisis Worker Certification using one of the following methods OR be granted a certification through an exemption from the State:

• (a) Individuals licensed under Utah Department of Professional Licensing for any health or behavioral health license;
• (b) Individuals with a minimum of bachelor’s degree in a human service related field;
• (c) Individuals certified as a Certified Peer Support Specialist for a minimum of one year;
• (d) Individuals certified as Case Managers for a minimum of one year; or
• (e) Individuals certified as Family Resource Facilitator for a minimum of one year.

Qualifications (Preferred)

Preferred

• One year customer service experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• Employee must be able to meet the following requirements with or without an accommodation.@@This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Standing

EEO Statement

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

Requisition Number 48324

Reg/Temp Regular

Employment Type Part-Time

Shift Day

Work Schedule Wed-Sat 0500-1000

Location Name 525 Plaza

Patient Care? Yes

City Salt Lake City

State UT

Department HMH ENT 93F CRISIS LINE

Category Social Work

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.