Center Operations Technician

Req ID: 7173
Hiring Manager: Christopher Ryan
Contractual Job Title: Center Operations Technician
Wage Schedule: A
Location: 10992 Park Blvd., Seminole, FL 33772
Internal Post Dates: 03/10/2022 - 03/19/2022
Headcount: 2
Union: IBEW 824 CBA 011
Please Note: A resume must be submitted in order to be considered.

The Center Operations Technician will be responsible for surveillance and initial triage across the Frontier IP / Data foot print. Ensure adherence to service level commitments, leading continuous process improvement initiatives to improve productivity and professional development. Utilize all tools and training to ensure that overall team responsibilities and company objectives are being met. Assume responsibility for maintaining all network outages, and assist team members with identifying troubles and working through till resolution.

General Functions

Manage and facilitate surveillance and initial triage for Data network nodes within the FTR NOC organization. This includes ensuring that all outage, problems and standard service requests are answered, resolved, and/or escalated in accordance with service level commitments.

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Strong ability to communicate with other groups and management teams.

Ability to work unsupervised and establish priorities based on team guidance and goals

Provide good customer service etiquette and the ability to deal effectively with customers, vendors, peers and management.

A strong dedication to provide quality services during high priority issues

Candidate must be able to talk confidently and exhibit network knowledge

Professional communication skills, both written and oral. Ability to perform with confidence and diplomacy when manage any escalation or outage

Ability to work in a team environment, strong interpersonal skills.

Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction.

Able to effectively work in a 24x7 environment.

Strong focus on continuous quality improvement and decision making ability

Ability to multitask and work several high priority issues simultaneously

Ability to track outages and document written root cause analysis

Ability to handle high intensity issues and support business continuity operations

Ensure regulatory and FCC compliance is met

Have the ability to answer technical and procedural questions.

Must be able to demonstrate a strong analytic aptitude

Candidates must be willing to understand the Frontier Operational directory and be able to identify key members to engage during outages

Strong working knowledge of the following equipment, this includes but is not limited:

Alcatel-Lucent - 7210,7750,7330, 7450, and 5620SAM

Adtran - TA5000, TA1148/1248

Calix -C7, E5, E7

Cisco - 6509, ASR9010,3750 and 4900 series

Juniper - ERX1440, E320, M320, MX480

Ciena

Naviscore- CBX500

Surveillance team members must be knowledgeable in Element Management Systems (EMS) and supporting applications such as: M6, various EMS’s, SIMPL, DSLNET, and a variety of others.

All candidates must actively engage in training to become proficient.

An ideal candidate is willing to excel in the above categories and work towards and in depth understanding of network topologies.

Education Required:

Associates degree preferred

Associate's degree in telecommunications or related field or equivalent training/educating is preferred. 3-5 years’ experience required. Ability to think critically and work independently. Ability to communicate complex issues to outage bridge participants and management. Demonstrate excellent customer service through all forms of communication.