Center Manager

Best Friends Pet Hotel is looking for a self-motivated, dynamic professional to join our Total Pet Care Management Team. We currently operate 31 locations in 16 states nationwide and are a great company to start a long-term career with. We are looking for someone who is eager to learn our business, loves pets and can demonstrate a proven track record of providing an excellent client service experience. The right candidate will be able to oversee the complete operation of our center, from daily operations and staff management to customer service and public relations. Experience with Animal Handling and veterinary/boarding facilities preferred.

We offer all full-time Team Members:

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• Paid vacation
• Uniforms
• Pet supply and service discounts and more!

Responsibilities:

• P&L responsibility preferred
• Dedication to client service excellence
• Financial reporting and analysis experience with a proven track record of managing a budget and controlling expenses
• Facility management
• Ability to prioritize effectively and resolve problems quickly and professionally
• Ensure an excellent client experience through personal contact, associate training and coaching, resolution of customer concerns and delivery of services.
• Personnel management including recruiting, hiring, training, coaching and counseling.
• Ensures center compliance with federal and local labor laws.
• Facility maintenance and safety; compliance with laws and regulations
• Schedules staff for work assignments in accordance with policy, allowing ample staff to provide outstanding service while maintaining budget.
• Inventory control and purchasing per company policy and budget guidelines.
• Prepare and analyze statistical and financial data
• Promote Best Friends’ programs and services internally and in the surrounding communities
• Supports the Mission and Philosophy of Best Friends Pet Care, Inc. by complying and enforcing policies and procedures.

Requirements:

• Ability to lift 40 pounds frequently and be on feet for eight hours a day
• A flexible schedule to include holidays, evenings and weekends
• 3 years of management experience overseeing 20 + employees

Bachelor’s degree preferred but not required.