Center Manager (Family Resource Center)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.

Since 1982, Lutheran Services Florida has been providing and sharing solutions to protect Florida’s most vulnerable. Today, we are one of the largest nonprofits in Florida touching 1 in 50 Floridians with a wide range of services, including:

• early childhood education
• refugee and immigration
• mental health and substance abuse
• juvenile justice
• child welfare

LSF is looking for a talented Center Manager who wants to make an impact in the lives of others.

Purpose & Impact

The Center Manager will support the mission and purpose of the Children Board’s Family Resource Center program. Will assist the CBFRC Director by providing supervision and direction to Intake Referral Specialist, Support Specialist, and Family Specialists. The salary range for this role is $45,000-$55,000 annually. The locations we are hiring for are Central Tampa and Plant City.

A Day in the Life of a Center Manager

• Provide overall management of the programmatic, administrative, financial, and operational systems related to the provision of Center services
• Serves as the leader for day-to-day Center operational decision-making and as main point of contact for collaborating with community partners.
• Monitors daily operation of assigned staff to assure progression toward agency’s contract goals.
• Participates with CBFRC Director in formulation of agency policies, and with agency CQI activities.
• Meets regularly with CBFRC Director to review Center activities.
• Train and develop Center staff in skills to implement programs or events at the Center
• Recruit and facilitate an engaged Advisory Council to survey and guide both operations and services.
• Provide timely reports to Children’s Board, regarding operations, services, and finances
• Establish a respectful and supportive workplace environment; and elevating any issues or concerns to the CBFRC Director
• Attends Program meetings as required.
• Performs written employee evaluations for all assigned staff.
• Responds to staff and clients to ameliorate problems.
• Participates in recruitment, hiring and training of new employees.
• Work collaboratively with volunteers and community resources
• Provides community education and engagement through public presentations
• Develop and maintain relationships and partnerships with local programs
• Work flexible hours to include some evenings and Saturdays
• Other duties as assigned

Other:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Performs all other duties within reason as assigned by CBFRC Director
• understand the value and foundation of the Protective Factors framework
• Practice Family Support Principles
• Cross trained to perform daily operating procedures
• Participate in Center events and work to support contractual outcomes
• Obtain training in the Center data system: Attendance and Needs Tracking System and
• maintain member confidentiality
• Bilingual employees may be needed to review and/or translate (verbal or written
• communications)
• Attend mandatory trainings and perform other duties as assigned.

Qualifications

Physical Requirements:

Must have a high level of energy, adaptability to irregular hours, able to travel as needed.

Education/Experience:

• Bachelor’s Degree in Social Work, Early Childhood Education or related field required.
• Supervisory experience and experience with required data systems preferred.
• Bilingual (English/Spanish) in both verbal and writing skills highly preferred!

Skills/Abilities:

The Manager must possess a strength-based approach to family support service delivery and uses resources wisely. Demonstrated skills in developing programming to meet the unique needs of the community and Center members. The Manager has the capacity to apply knowledge in assessing situations, providing clear verbal/written communications, responding to incidents or crisis, and capacity to supervise/coach staff.

Why work for LSF?

Ability to Make an Impact in Multiple Areas

LSF offers several programs, spanning across a wide range of populations in need. This gives our team members an opportunity to learn and potentially work in programs outside of their direct area. Either way, members of the LSF family will play a part in transforming the lives of those in need.

Community

A career at LSF means working and learning alongside talented professionals in a dynamic and inclusive environment. The values of our organization – OPEN-MINDED, COMPASSIONATE, GENEROUS, VISIONARY and HONESTY – drives each one of us.

People working at Lutheran Services Florida treat each other like family. Whether you work on the front lines or work in an office, you share a common bond that is felt throughout the organization.

Growth Opportunities

Because of the variety of programs we offer throughout Florida, team members have the option to explore areas of interest in other programs or grow within their existing program/department.

Amazing benefits package including:

• Medical, dental and vision
• Teledoc (24/7 access to doctors via phone and video)
• Employee Assistance Program (EAP)
• Long-term disability
• Employer paid life insurance (1X salary), AD&D
• Health and dependent care FSA
• 13 paid holidays + 1 floating holiday
• Generous PTO policy
• 403(b) Retirement plan with 3% discretionary employer match
• Tuition reimbursement

Additional Voluntary Benefits

• Short-term disability
• Group life insurance
• Accident, critical illness/Cancer and hospital policy
• Legal Shield coverage

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.