CCB Oversight & Control - Strategy & Digital Controls - ED

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .

Consumer & Community Banking, the firm's largest Line of Business, serves nearly 62 million consumers and 4 million small businesses with a broad range of financial services including: personal banking, small business lending, mortgages, credit cards, merchant payments and auto financing. JPMorgan Chase & Co. continues to make investments aimed at increasing Consumer & Community Banking's position in the marketplace. Consumer & Community Banking offers an intriguing array of career opportunities within its well-established business units and support functions. Consumer & Community Banking's unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly-visible Control Management organization.

This Control Manager role supports the Digital (Connected Banking) organization and will support one or more of the Senior Leadership Team members.

Control Management (CM)

CM maintains a strong and consistent control environment through a joint accountability model that align managers with each line of business, function and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design &Evaluation, Issues & Control Deficiencies and Control Governance & Reporting.

Role Responsibilities:

• Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices and Control programs including: control committees, risk mitigation, key risk indicators, control design and performance evaluation
• Manage control-related activities, including risk event data occurrences, and new business initiatives and provide control related due diligence to business units to foster a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Help establish control governance and reporting to identify meaningful metrics to inform on health of operational risk and control environment; escalate control deficiencies based on key reporting indicators; and manage control committees and forums.
• Collaborate with technology to ensure technical controls supporting Digital processes are working effectively and captured in CORE appropriately, including applications mapped into Digital products.

Additional Responsibilities for Managers:

• Manage and motivate a team in executing to reduce customer impacts, financial loss, regulatory exposure, and reputational risk
• Provide ongoing feedback and training to develop employees on risk concepts and the application to risk and control evaluation
• Lead by example, with exemplary personal and professional attributes. Inspire confidence in all levels of staff as well as key partners from other functional areas and across

Lines of Business Qualifications:

• Bachelor's degree or equivalent experience required
• 10+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred
• Experience leading broad cross-functional teams to analyze, design, and deliver best practices
• Demonstrate confident leadership and sound judgment to influence a strong culture and risk management
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement

Skills:

• Business knowledge - ability to understand the business / knowledge of regulation surrounding business
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Process analysis / design acumen - ability to understand a process and associated risk to inform control design
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

o Understanding root cause / identifying control deficiencies

o Developing timely and sustainable solutions

o Analyze metrics for emerging risk

• Implementation skills

o Writing Action Plans, Procedures

o Change Management

• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans