Casualty Specialist II

Casualty Specialist II- AL/GL Field Claims

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role

What you need to know:

The Casualty Claims Adjuster is responsible for the investigation, evaluation and resolution of Commercial General Liability and Auto Liability claims. The adjuster will provide exceptional customer service and will be committed to bringing assigned cases to a timely, proper resolution. This requires accurate and thorough documentation, as well as, resolution action plans based upon the applicable law, coverage and supporting evidence. Assigned claims typically consists of medium to moderate complex litigated and non-litigated losses. Key responsibilities include: conducting thorough investigations of coverage, liability, and damages; complying with all statutory and regulatory requirements in all applicable jurisdictions; establishing appropriate loss and expense reserves with documented rationale and on-going reviews of same throughout the life of the file; demonstrating technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines; effective communication with internal and external customers on claims and account issues; maintaining and managing a diary system to efficiently manage and resolve assigned claim inventory; and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes. Property and casualty licenses required and must be obtained within 6 months of hire

What we’re looking for:

• Bachelor’s Degree or equivalent required. Multi-state adjuster licenses and/or JD preferred.
• 4 + years of general and auto liability claim experience preferred.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks and prioritize projects while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Effective decision making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• Strong technical expertise interpreting insurance contracts and negotiating claims.
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

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